Blackboard Queries
por Meg Juss
![Mind Map: Blackboard Queries](https://www.mindmeister.com/image/xlarge/57048852/mind-map-blackboard-queries.png)
1. Can you access GO?
1.1. Yes
1.1.1. Ask: "Can you access your myBlackboard homepage?"
1.1.1.1. Yes
1.1.1.1.1. Ask "Can you access your programme or module area on Blackboard?"
1.1.1.2. No
1.1.1.2.1. Check: Does the student have a Blackboard account?
1.2. No
1.2.1. CHANGE STUDENT's PASSWORD - Ask for student username, reset password and test and send new details.