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Blackboard Queries by Mind Map: Blackboard Queries
0.0 stars - reviews range from 0 to 5

Blackboard Queries

Can you access GO?

Yes

Ask: "Can you access your myBlackboard homepage?", Yes, Ask "Can you access your programme or module area on Blackboard?", Yes, Ask: "Are you having problems finding something in one of your Blackboard course areas?", Yes, ADVISE STUDENT TO USE THE SEARCH TOOL (IF AVAILABLE) OR CONTACT THEIR TUTOR FOR SPECIFIC ADVICE., No, Ask: "Are you having problems opening/downloading files?", Yes, ADVISE STUDENT TO PERFORM CHECK BROWSER TEST, ACCEPT THE SECURITY CERTIFICATE, ENABLE POPUPS AND CHANGE BROWSER SETTINGS TO ENABLE FILE DOWNLOADS - REFER STUDENT TO THE TROUBLESHOOTING GUIDE., ADVISE STUDENT TO DOWNLOAD AND INSTALL SOFTWARE REQUIRED TO READ THE FILE. eg. PDF reader, powerpoint viewer, windows media player, etc. - REFER STUDENT TO THE TROUBLESHOOTING GUIDE., No, Ask: "Are you having problems attaching a file to an email or discussion posting?", Yes, ADVISE STUDENT TO ENSURE THEY HAVE ONLY THE LATEST VERSION OF JAVA INSTALLED ON THEIR MACHINE AND REMIND THEM TO SAY NO TO THE POP-UP WARNING TO ENSURE THE APPLICATION IS ALLOWED TO RUN., No, ADVISE STUDENT TO CONTACT THEIR TUTOR FOR SPECIFIC ADVICE ON SUBMISSION REQUIREMENTS., Ask: "Are you having problems submitting an assignment?", Yes, Ask "Are you using Turnitin?", Yes, Ask: "Is it a technical problem?", Yes, REFER ISSUE TO CLAIRE PENKETH - Take student details and email penkethc@edgehill.ac.uk, No, ADVISE STUDENT TO CONTACT THEIR TUTOR FOR SPECIFIC ADVICE ON USING THE SOFTWARE., No, Ask: "Are you using the Blackboard Assignment Tool?", Yes, Ask: "Are you having problems attaching a file?", Yes, ADVISE STUDENT TO ENSURE THEY HAVE ONLY THE LATEST VERSION OF JAVA INSTALLED ON THEIR MACHINE AND REMIND THEM TO SAY NO TO THE POP-UP WARNING TO ENSURE THE APPLICATION IS ALLOWED TO RUN - REFER STUDENT TO THE TROUBLESHOOTING GUIDE., No, ADVISE STUDENT TO CONTACT THEIR TUTOR FOR SPECIFIC ADVICE ON SUBMISSION REQUIREMENTS., No, No, Ask "Are you having problems using the chat tool?", Yes, ADVISE THE STUDENT TO EDIT THEIR FIREWALL SETTINGS TO ENABLE THE NON-STANDARD PORT 2304 - REFER STUDENT TO THE TROUBLESHOOTING GUIDE., No, No, ADVISE STUDENT TO REQUEST COURSE ACCESS VIA THEIR TUTOR - auto-enrollment mapping may not have been set up, the section may not be open to students yet, students may be enrolled onto the wrong course in SID., No, Check: Does the student have a Blackboard account?, Yes, REPORT PROBLEM TO ITS - there could be a problem with LDAP authentication., No, FORCE AN UPDATE ON SID - there may have been a problem with auto-account creation.

No

CHANGE STUDENT's PASSWORD - Ask for student username, reset password and test and send new details.