Blackboard Queries

1. Can you access GO?

1.1. Yes

1.1.1. Ask: "Can you access your myBlackboard homepage?"

1.1.1.1. Yes

1.1.1.1.1. Ask "Can you access your programme or module area on Blackboard?"

1.1.1.2. No

1.1.1.2.1. Check: Does the student have a Blackboard account?

1.2. No

1.2.1. CHANGE STUDENT's PASSWORD - Ask for student username, reset password and test and send new details.