Usability of Interactive Applications

1. ISO-Definition

1.1. users

1.2. contexts of use

1.3. goals

1.4. design characteristics

2. Evaluation

2.1. Inspection

2.1.1. expert reviewers

2.2. User Testing

2.2.1. involving and observing users

2.3. Scenario-based

2.4. Heuristics-based

2.4.1. principles of good design

2.5. domain-dependent perspective

2.6. domain-independent perspective

3. Quality of Communication

3.1. people who communicate

3.2. people who make use

3.3. access tools

3.4. content and services