1. Managers
1.1. Difference between managers and operative employees
1.1.1. Managers
1.1.1.1. work in organization
1.1.1.2. direct the activities of other people
1.1.2. Operative employees
1.1.2.1. work directly on a job or task
1.1.2.2. have no responsibility for overseeing the work of others
1.2. titles
1.2.1. First-line
1.2.1.1. team leader
1.2.1.2. responsible for directting the day-to-day activities of operative employees
1.2.2. Midle
1.2.2.1. represent levels between first-line and top
1.2.2.2. responsible for translating the goals
1.2.3. Top
1.2.3.1. typically vice president, president, chancellor,...
1.2.3.2. responsible for making decision
1.3. Job universal
1.3.1. level in the organization
1.3.2. profit versus not-for-profit
1.3.3. size of organization
1.3.4. management concept and national borders
1.3.5. making decision and dealing with change
1.4. Skill and competencies
1.4.1. General skill
1.4.1.1. conceptual
1.4.1.2. interpersonal
1.4.1.3. technical
1.4.1.4. political
1.4.2. Specific skill
1.4.2.1. controlling the organization's envoronment and its resourse
1.4.2.2. organizing and coordinating
1.4.2.3. handing information
1.4.2.4. providing for growth and development
1.4.2.5. motivating employees and handing conflicts
1.4.2.6. strategic problem solving
1.4.3. Management competencies
1.4.3.1. knowledge
1.4.3.2. skills
1.4.3.3. attitudes
2. Management
2.1. Process
2.1.1. Planning
2.1.1.1. goals
2.1.1.2. establishing stategy
2.1.1.3. developping plans
2.1.2. organizing
2.1.2.1. what tasks are to be done
2.1.2.2. who is to do them
2.1.2.3. how the tasks are to be grouped
2.1.2.4. who reports to whom
2.1.2.5. where decisions are to be made
2.1.3. leading
2.1.3.1. motivating employees
2.1.3.2. directing
2.1.3.3. selecting
2.1.3.4. resolving
2.1.4. controlling
2.1.4.1. monitoring performance
2.1.4.2. comparing
2.1.4.3. correcting
2.2. Define management
2.2.1. Efficiency
2.2.1.1. doing the task correctly
2.2.1.2. refers to the relationship between input and output
2.2.1.3. seeks to minimize resourse costs
2.2.2. Effectiveness
2.2.2.1. doing the right task
2.2.2.2. goal attaiment
2.3. Gain from humanities and social science course
2.3.1. anthropology
2.3.2. economics
2.3.3. philosophy
2.3.4. political science
2.3.5. psycholgy
2.3.6. sociology
2.4. Managerial roles
2.4.1. Interpersonal relationships
2.4.2. transfer of infromation
2.4.3. decision making