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Reading Notes for TWC301 by Mind Map: Reading Notes for TWC301
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Reading Notes for TWC301

BOOKS USED: TECHNICAL COMMUNICATION IN THE TWENTY-FIRST CENTURY (DOBRIN) HANDBOOK OF TECHNICAL WRITING (ALRED)

(Ch. 2) Rhetoric & Technical Communication

Workplace problems

What is a workplace problem? Problems that present obstacles to a particular workplace environment, suck as a company, institution, agency, or office What is a rhetoric problem? It relates to the difficulties or troubles involved in the production of a text or document   What is the difference between a perceived problem and a real problem? a preceived problem is what gets in the way of recognizing the real problem, the real issue which needs to be addressed. --Use Plan stage from PSA to help recognize the real problem-- Dobrin Ch. 3

Rhetorical Problems

What does it mean to think rhetorically?       Recognizing & understanding that problems solving and composing documents, regardlwss of the situation, usually have a few things in common: Exigency: a situation or event that causes a workplace problem needing to be solved Workplace Writer: produces the documents that help solve problems Audience: receives, understands, and uses the document Document: medium between writer and audience Context: outside factors and constraints What are the different components of PSA? Plan Research Draft Revise Distribute What is a rhetoric problem? It relates to the difficulties or troubles involved in the production of a text or document What is the difference between a perceived problem and a real problem? a preceived problem is what getin the way of recognizing the real problem, the real issue which needs to be address. --Use Plan stage from PSA to help recognize the real problem-- What does it mean to think rhetorically? Recognizing & understanding that problems solving and composing documents, regardlwss of the situation, usually have a few things in common: Exigency: a situation or event that causes a workplace problem needing to be solved Workplace Writer: produces the documents that help solve problems Audience: receives, understands, and uses the document Document: medium between writer and audience Context: outside factors and constraints What are the different components of PSA? Plan Research Draft Revise Distribute How does the PSA tie into rhetorical thinking? Good rhetorical thinking involves knowing how to move through the PSA appropriately for any given situation. Dobrin Ch. 3      

(Ch. 1) Technical and Professional Communication in the Workplace

tech. & prof. communication: provide info that an audience needs by selecting the right amount of content info, arranging it in a certain way, & presenting it coherently & effectively for the audience. Dobrin Ch 1

Genres of Tech & Professional Communication

     

Characteristics of Technical and Professional Communication

PSA Solving Problems Through Technical & Professional Communication

Workplace problems require information and action to solve. Rhetorical problems is choosing the best approach to communicate information. Dobrin

(Ch. 3) Technical Communication and Electronic Technologies

Introduction

How can we define technology? The total knowledge and skills available to any human society for industry, art, science, etc Dictionary.com How is computer technology a part of the various phases of the problem-solving approach? Evolving technologies influence how individuals produce and disseminate information in and from their workplace, affecting every phase of the problem-solving approach. The Impact of Technology How does computer technology affect the content of docs? It helps one write a more sophisticated docs, helps with what is said, and how it is said. How does computer technology create new rhetorical situations? It creates new tools for writes to write effectively. Keeping Up with Progress What is Moore's law, and why is it significant for workplace writers? It suggests that computer memory develops exponentially, doubling the speed and power of computers every few years. Dobrin Ch. 3

Creating Documents

Communicating and Collaborating

The Future of Workplace Writing and Computer Technology

  What can workplace writers expect to see in the future regarding computer technology? An increase in many technical areas such as: Wireless technology Bandwidth and connection speed Integration and portability Price Transnational communication Dobrin Ch. 3

(Ch. 4) Ethics and the Workplace Writer

What is Ethics?

Ethical Guidelines for Workplace Writers

Ethics in Context

Ethics and Technology

Environmental Ethics

Avoiding Unethical Writing