Chapter 1 Technical and Professional Communication in the Workplace

Reading Notes

Get Started. It's Free
or sign up with your email address
Chapter 1 Technical and Professional Communication in the Workplace by Mind Map: Chapter 1 Technical and Professional Communication in the Workplace

1. Technical and Professional Communication is: communication about coomplex, detailed problems, issues, or subjects, which helps audiences to understand info so they can make informed and ethical decisions.

2. Genres

2.1. E-mails and Memos

2.2. Letters

2.3. Job Search Documentation

2.4. Technical Definitions

2.5. Technical Descriptions

2.6. Websites

2.7. Technical instructions

2.8. Manuals

2.9. Proposal and requests for proposals

2.10. Informal reports

2.11. formal reports

2.12. Presentations

3. Characteristics

3.1. Rhetorical

3.2. Audience Centered

3.2.1. HTW - Audience

3.3. Technology Oriented

3.4. Ethical

3.4.1. HTW - Ethics in Writing

3.5. Research Oriented

3.6. Professional

3.7. Visual

3.8. Design Centered

3.9. Concise

3.9.1. HTW - Sentence Construction and Sentence Faults

4. Chapter 3 Technical Communication and Electronic Technologies

4.1. Creating Documents

4.1.1. Word Processors

4.1.2. Presentation Software

4.1.3. Graphics and Imaging Software

4.1.4. Web-Authoring Software

4.1.5. Desktop Publishing

4.1.6. Help and E-Learning Authoring tools

4.1.7. Single-Sourcing Programs

4.2. Communicating and Collaborating

4.2.1. The Internet The World Wide Web E-Mail Advantages Electronic Messaging HTW - page 256-58 Videoconferences Groupware HTW - Groupware for meeting from remote locations, use groupware or whiteboard software (page 324)

4.3. Ethics and Electronic Communication

4.3.1. Netiquette Choose appropriate email address Use appropriate subject line Respect other's bandwidth Lurk before you leap Polish your writing Watch those caps Use attachments appropriately Back it up and save it When it's out there, it's out there! HTW - Page 163 provides further workplace netiquette checklist Maintain professionalism Review your organization's policy regarding appropriate use of email Use cc: and bcc: thoughtfully Include cover letters for emails w/attachments avoid abbreviations and emoticons

4.4. In the Future?

4.4.1. Wi-Fi will improve

4.4.2. Bandwidth and Connection speed will improve

4.4.3. Integration and portability will continue to increase

4.4.4. Prices for technology will drop

4.4.5. Transnationalism will continue to influence computer technology

5. Chapter 5 Technical Communication in a Transnational World

5.1. Learning about Differences

5.1.1. Culture Language Target language Official Language Text Directionality Writing Style Never assume English is known Technology Does target country have same access to technology? Education Literacy Common Body of Knowledge Learning Style Politics and Law Trade isssues Legal issues - copyrights, trademarks, etc Political Traditions and Symbols Economics Society Age Business Etiquette Family and Social interaction Religion

5.2. Avoiding Stereotypes

5.2.1. Avoid Assumptions

5.2.2. Ask Questions

5.2.3. Collaborate with the Translator

5.3. Enhancing Translation

5.3.1. Terminology

5.3.2. Clarity

5.3.3. Cultural and Rhetorical Differences

5.3.4. Design

5.4. Ways to accommodate Transnational audiences

5.4.1. Localization

5.4.2. Internationalization 1. Internationalization of transnational document 2. then Localization of the document

5.4.3. Globalizaiton

5.4.4. Verbal Communication

5.5. Transnational Ethics

5.6. Guidelines for Writing for Transnational Audiences

5.6.1. Write Clearly Use correct Punctuation Include definite articles avoid using pronouns use terminology avoid idiomatic language avoid comparatives HTW - Gobbledygook page 233 -Avoid!

5.6.2. Localize your Writing Recognize Alphabetic differences use local numbers Be alert to time difference avoid references to holidays avoid cultural references avoid humor

5.6.3. Account for Visual and auditory perceptions Avoid images of people and hand gestures Reevaluate design elements and principles account for differences in sound interpretation HTW - Page 230-1 - global graphics symbols, images, and colors are not free from cultural associations, they depend on context - checklist page 232

6. Process

6.1. Planning

6.2. Researching

6.3. Organizing

6.4. Drafting

6.5. Designing

6.5.1. HTW - Layout and Design

6.6. Integrating Visuals

6.7. Revising

6.8. Rewriting

6.9. Editing

6.10. Testing

7. Problem Solving

7.1. Workplace Problem

7.1.1. PSA (Problem Solving Approach) Plan Define and describe "Real" problem Establish goals and purposes for writing Identify stakeholders and what they need Consider Ethical choices with the problem Consider document formats and delivery mode Figure out what you know and what you need to find out Research Draft Confirm document goals, purposes, format and delivery method Organize and Draft the document Design and Arrange the document Add visual elements if appropriate Review Test usability of document Get feedback from peers or colleagues Revise or rewrite document Edit to ensure correctness Distribute Include related documents and attachements Confirm appropriate means to transmit document Transmit the document Follow up to ensure it was received Asses the document's outcome

7.2. Rhetorical Problem

7.2.1. HTW - Persuasion What is Rhetoric? Thinking Rhetorically

8. Chapter 2 Rhetorical and Technical Communication Problem Solving - Workplace and Rhetorical

8.1. always more than one way to solve a problem

9. Chapter 4 Ethics and the Workplace Writer

9.1. Ethics

9.1.1. Ethical guidelines for Workplace Writers # 1 Ethics and Laws are no the same Liability laws Environmental laws Copyright laws Patent law Trademark and Service Mark laws Contract laws #2 Be Honest #3 Respect Confidentiality

9.1.2. Ethics in context Situation and Perspective Circulation Revision and Editing

9.1.3. Codes of Ethics

9.1.4. Ethics and Technology Email - never private, anything can be posted, true or false Webpages- not all info on the web is true Visuals - graphics can be altered and misleading

9.1.5. Environmental Factors ethical/rhetorical choices can have environmental ramifications

9.1.6. Avoiding Unethical Writing Don't use deceptive or evasive language Don't obscure or misinterpret the issue Abstract language Jargon Emphasis or suppression of info Visual Rhetoric Plagiarism Use of inaccurate info

10. Chapter 7 Organizing and Drafting Documents

10.1. Predrafting strategies

10.1.1. Confirm purpose

10.1.2. Analyze your audience

10.1.3. Gather your info

10.1.4. Develop ideas about the info Collaboration and Discussion Listing Freewriting Clustering

10.1.5. Organize your info Sequential Chronological Order of importance General/Specific Division Classification Cause and Effect Comparison/Contrast spatial HTW - Called Methods of Development page 329-32 -most documents rely on a blend of the above methods

10.1.6. Outline your important ideas HTW - Outlining page 362-365

10.2. Writing the Draft

10.2.1. Parts of a Document Front matter Body End matter

10.2.2. Is a nonlinear process

10.2.3. Draft the Body Coverage and length-don't worry about it, just do quality work Organization and Access

10.2.4. Draft the Conclusion

10.2.5. Draft he Introduction purpose/objective Scope statement of the problem Relevant info/background Key Terms Overview of organization Summary

10.2.6. Templates and wizards - generally, do not use - make your own document

10.2.7. HTW - Writing a Rough Draft pages 569-70 - writing and revising are two different things. Follow your outline and get your ideas down without worrying about writing it perfectly the first time. Includes a writer's checklist