Mini Conversations #3

1. Active listening

2. Instructions

3. Humour

4. Education

4.1. Informal

4.2. Self-education

5. Services

5.1. Counselling

5.1.1. Formal

5.1.2. Informal

5.2. Evaluation

5.3. Advocacy

5.4. Mentoring

6. Builds relationships

6.1. Trust

6.2. Bonding

6.3. Respect

6.4. Confidentiality

7. Questions

7.1. Open

7.2. Closed

8. Observation