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TWC 301 by Mind Map: TWC 301
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TWC 301

Writing in Workplace

As A Document


Clear and Correct

Aware of Audience, Interviewing Audience: Handbook of Tech Writing p. 271



Ethical,, Ethics: Handbook of Tech Writing p. 178

Technology Oriented, Emails: Handbook of Tech Writing p. 162, Instange Messaging: Handbook of Tech Writing p. 256

Visual,, Visuals: Handbook of Tech Writing p. 553

Research Oriented

As An Activity

As Problem Solving

"Problem", External Problems, Rhetorical Problems

PSA: Problem-Solving Approach, Plan, Research, Draft, Revise, Distribute

Rhetoric & Tech Comm


Exigency and Purpose, Defined,, Purposes, Inform, Define, Explain, Propose, Convince

Audiences, Audiences Vary, Classified By..., Knowledge, Attitude Re: Subject, Expectations/Attitudes, Power to Act, Expectations/Attitudes, Positive, Negative,, Neutral, Documents, Used To..., Know Audience, Multiple Audiences, Use Sections, Cross-Cultural, Different Needs, Shorter Sentences, Careful Word Choice, No Idioms, Clarify Acronyms, No Confusing Visuals,

Workplace Writers, Correctness, Experience/Expertise, Goodwill, Similarity, Trust

Documents, Defined, Types, Memos, Emails, Proposals,


Often thought of as skirting the truth or outright lying

Electronic Technologies


Changes in tech affect how docs are produced and read Even simple convos have changed (LOL, ROFL, BRB, etc.)

Creating Docs

Word Processors

Web-Authoring Software, Webpages, Benefits, Enter Text, Graphics, Multimedia Directly, CCS, Nav Bottons, Links, Web Design For People With Disabilities, Handbook of Tech Writing p. 562, Writing For Global Audience, Handbook of Tech Writing p. 572

Graphics & Imaging Software, Photoshop, Etc.

Desktop Publishing Software, InDesign, Etc.

Communicating and Collaborating

Workplace writers spend much of their time collaborating, interacting with others

The Internet, Intranets

Email, Advantages, Speed, Price, Convenience, Organization, Sending Attachments, Handbook of Tech Writing p. 164

Remotely, Conducting Meetings, Handbook of Tech Writing p. 328

Global Communication, New node


Netiquette, Choose Appropriate Email Address, Polish Writing, Back Up & Save, "When It's Out There, It's Out There"


Codes of Ethics

What is Ethics?

Right and Wrong Principles Not universal

Respect Confidentiality

Be Honest!

Legal Vs. Ethical, Liability Laws, Environmental Laws, Copywright, Patent, Trademark, Contracts

Ethics and Tech

Email, Privacy, Email Monitoring,, True or False?



Laws of Cyberspace, Laws, Social Norms, The market, Architecture (of the Web)

Environmental Ethics


Natural Environment,

Community Environment

Business Environments

Academic Environments

Unethical Writing

Deceptive/Evasive Language

Obscuring the Issue, Abstract Language, As Opposed to Concrete, Jargon, Emphasis/Supression, Visual Rhetoric, Plagiarism, Inaccurate Info

Ethics Toolkit

Transnational/Transcultural Audiences


Transnational - global community without national borders.

Suggest a sense of movement, particularly the flow of ideas, goods, and services and the flow of communication and in-formation.

Connectivity despite differences.

Writing For

Learn About Differences, Language, Tech., Education, Politics/law, Econ., Society, Religion

Avoid Stereotypes, Avoid assumptions, Ask questions, Collaborate with translator

Translation, No unfamiliar terminology, Clarity, HTW: Gender, See note:, HTW: Clarity, See note:, No idioms, humor

Be Accomodating, Localization, ???, Internalization - adapting documents to target audience(s), Globalization, A global document is one that can be read and understood by as many transnational and transcultural audiences as possible., Ex: airline safety card

Writing Guidelines, Write clearly and correctly, Localize your writing, HTW: International Correspondence, See note:, Be aware of visual, auditory perceptions

Organizing & Drafting Docs


Confirm your purpose, TWC: Purpose, See note:

Analyze your audience, TWC: Audience, See note:

Gather your info

Develop ideas about the info

Organize your info, Sequential, Chronological, Order of importance, General/specific, Division, Classification, Cause and effect, Compare/contrast, Spatially

Outline Important Ideas

Writing the draft

Front matter, Drafting the introduction, Scope, HTW: Scope, See note:, Statement of the problem, Relevant info, Key terms, Overview of organization

Body, Drafting the body

End matter, Drafting the conclusion

Technical Instructions




Misuse of product



Product liability


Title & title image





Equipment needed

Parts list

Steps, Number each step, Perform all steps as you draft them, Begin each step with a verb, Use positive commands, Avoid highly condensed language, One action per step!, Group similar steps together, Visually separate steps, Clarify with visuals, Conclusion, Troubleshooting, Maintenance, Additional alerts, Quick reference card, Help, Be concise, throrough, Be direct but friendly, Provide examples, links

New node