Clear and Correct
Aware of Audience, Interviewing Audience: Handbook of Tech Writing p. 271
Ethical, http://investor.google.com/corporate/code-of-conduct.html, Ethics: Handbook of Tech Writing p. 178
Technology Oriented, Emails: Handbook of Tech Writing p. 162, Instange Messaging: Handbook of Tech Writing p. 256
Visual, http://www.onlinecharttool.com/, Visuals: Handbook of Tech Writing p. 553
"Problem", External Problems, Rhetorical Problems
PSA: Problem-Solving Approach, Plan, Research, Draft, Revise, Distribute
Exigency and Purpose, Defined, http://encarta.msn.com/dictionary_1861609760/exigency.html, Purposes, Inform, Define, Explain, Propose, Convince
Audiences, Audiences Vary, Classified By..., Knowledge, Attitude Re: Subject, Expectations/Attitudes, Power to Act, Expectations/Attitudes, Positive, Negative, http://humanresources.about.com/od/conflictresolution/a/negative_worker.htm, Neutral, Documents, Used To..., Know Audience, Multiple Audiences, Use Sections, Cross-Cultural, Different Needs, Shorter Sentences, Careful Word Choice, No Idioms, Clarify Acronyms, No Confusing Visuals, http://www.kwintessential.co.uk/cultural-services/articles/intercultural-communiction-global-workplace.html
Workplace Writers, Correctness, Experience/Expertise, Goodwill, Similarity, Trust
Documents, Defined, Types, Memos, Emails, Proposals, http://www.sacredheart.edu/pages/1082_proposal_writing_formats.cfm
Often thought of as skirting the truth or outright lying
Changes in tech affect how docs are produced and read Even simple convos have changed (LOL, ROFL, BRB, etc.)
Web-Authoring Software, Webpages, Benefits, Enter Text, Graphics, Multimedia Directly, CCS, Nav Bottons, Links, Web Design For People With Disabilities, Handbook of Tech Writing p. 562, Writing For Global Audience, Handbook of Tech Writing p. 572
Graphics & Imaging Software, Photoshop, Etc.
Desktop Publishing Software, InDesign, Etc.
Workplace writers spend much of their time collaborating, interacting with others
The Internet, Intranets
Email, Advantages, Speed, Price, Convenience, Organization, Sending Attachments, Handbook of Tech Writing p. 164
Remotely, Conducting Meetings, Handbook of Tech Writing p. 328
Global Communication, New node
Netiquette, Choose Appropriate Email Address, Polish Writing, Back Up & Save, "When It's Out There, It's Out There"
Right and Wrong Principles Not universal
Legal Vs. Ethical, Liability Laws, Environmental Laws, Copywright, Patent, Trademark, Contracts
Email, Privacy, Email Monitoring, http://www.law.duke.edu/journals/dltr/articles/2001dltr0026.html, True or False?
Laws of Cyberspace, Laws, Social Norms, The market, Architecture (of the Web)
HOW DO OUR ACTIONS AFFECT THE WORLD IN WHICH WE LIVE?
Natural Environment, http://www.organicconsumers.org/monsanto/roundup.cfm
Obscuring the Issue, Abstract Language, As Opposed to Concrete, Jargon, Emphasis/Supression, Visual Rhetoric, Plagiarism, Inaccurate Info
Transnational - global community without national borders.
Suggest a sense of movement, particularly the flow of ideas, goods, and services and the flow of communication and in-formation.
Connectivity despite differences.
Learn About Differences, Language, Tech., Education, Politics/law, Econ., Society, Religion
Avoid Stereotypes, Avoid assumptions, Ask questions, Collaborate with translator
Translation, No unfamiliar terminology, Clarity, HTW: Gender, See note:, HTW: Clarity, See note:, No idioms, humor
Be Accomodating, Localization, ???, Internalization - adapting documents to target audience(s), Globalization, A global document is one that can be read and understood by as many transnational and transcultural audiences as possible., Ex: airline safety card
Writing Guidelines, Write clearly and correctly, Localize your writing, HTW: International Correspondence, See note:, Be aware of visual, auditory perceptions
Confirm your purpose, TWC: Purpose, See note:
Analyze your audience, TWC: Audience, See note:
Gather your info
Develop ideas about the info
Organize your info, Sequential, Chronological, Order of importance, General/specific, Division, Classification, Cause and effect, Compare/contrast, Spatially
Outline Important Ideas
Front matter, Drafting the introduction, Scope, HTW: Scope, See note:, Statement of the problem, Relevant info, Key terms, Overview of organization
Body, Drafting the body
End matter, Drafting the conclusion
Misuse of product
Title & title image
Steps, Number each step, Perform all steps as you draft them, Begin each step with a verb, Use positive commands, Avoid highly condensed language, One action per step!, Group similar steps together, Visually separate steps, Clarify with visuals, Conclusion, Troubleshooting, Maintenance, Additional alerts, Quick reference card, Help, Be concise, throrough, Be direct but friendly, Provide examples, links