TWC 301

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TWC 301 by Mind Map: TWC 301

1. Writing in Workplace

1.1. As A Document

1.1.1. Professional

1.1.2. Clear and Correct

1.1.3. Aware of Audience Interviewing Audience: Handbook of Tech Writing p. 271

1.1.4. Concise

1.1.5. Rhetorical

1.1.6. Ethical Ethics: Handbook of Tech Writing p. 178

1.1.7. Technology Oriented Emails: Handbook of Tech Writing p. 162 Instange Messaging: Handbook of Tech Writing p. 256

1.1.8. Visual Visuals: Handbook of Tech Writing p. 553

1.1.9. Research Oriented

1.2. As An Activity

1.3. As Problem Solving

1.3.1. "Problem" External Problems Rhetorical Problems

1.3.2. PSA: Problem-Solving Approach Plan Research Draft Revise Distribute

2. Rhetoric & Tech Comm

2.1. Elements

2.1.1. Exigency and Purpose Defined Purposes Inform Define Explain Propose Convince

2.1.2. Audiences Audiences Vary Classified By... Expectations/Attitudes Positive Negative Neutral Documents Used To... Know Audience Multiple Audiences Use Sections Cross-Cultural Different Needs

2.1.3. Workplace Writers Correctness Experience/Expertise Goodwill Similarity Trust

2.1.4. Documents Defined Types Memos Emails Proposals

2.2. Misconceptions

3. Electronic Technologies

3.1. Impact

3.2. Creating Docs

3.2.1. Word Processors

3.2.2. Web-Authoring Software Webpages Benefits Web Design For People With Disabilities Writing For Global Audience

3.2.3. Graphics & Imaging Software Photoshop, Etc.

3.2.4. Desktop Publishing Software InDesign, Etc.

3.3. Communicating and Collaborating

3.3.1. The Internet Intranets

3.3.2. Email Advantages Speed Price Convenience Organization Sending Attachments Handbook of Tech Writing p. 164

3.3.3. Remotely Conducting Meetings Handbook of Tech Writing p. 328

3.3.4. Global Communication New node

3.4. Ethics

3.4.1. Netiquette Choose Appropriate Email Address Polish Writing Back Up & Save "When It's Out There, It's Out There"

4. Ethics

4.1. Codes of Ethics

4.2. What is Ethics?

4.2.1. Respect Confidentiality

4.2.2. Be Honest!

4.2.3. Legal Vs. Ethical Liability Laws Environmental Laws Copywright Patent Trademark Contracts

4.3. Ethics and Tech

4.3.1. Email Privacy Email Monitoring True or False?

4.3.2. Websites

4.3.3. Visuals

4.3.4. Laws of Cyberspace Laws Social Norms The market Architecture (of the Web)

4.4. Environmental Ethics

4.4.1. Natural Environment

4.4.2. Community Environment

4.4.3. Business Environments

4.4.4. Academic Environments

4.5. Unethical Writing

4.5.1. Deceptive/Evasive Language

4.5.2. Obscuring the Issue Abstract Language As Opposed to Concrete Jargon Emphasis/Supression Visual Rhetoric Plagiarism Inaccurate Info

4.6. Ethics Toolkit


5. Transnational/Transcultural Audiences

5.1. Meanings

5.1.1. Transnational - global community without national borders.

5.1.2. Suggest a sense of movement, particularly the flow of ideas, goods, and services and the flow of communication and in-formation.

5.1.3. Connectivity despite differences.

5.2. Writing For

5.2.1. Learn About Differences Language Tech. Education Politics/law Econ. Society Religion

5.2.2. Avoid Stereotypes Avoid assumptions Ask questions Collaborate with translator

5.2.3. Translation No unfamiliar terminology Clarity HTW: Gender HTW: Clarity No idioms, humor

5.2.4. Be Accomodating Localization ??? Internalization - adapting documents to target audience(s) Globalization A global document is one that can be read and understood by as many transnational and transcultural audiences as possible.

5.2.5. Writing Guidelines Write clearly and correctly Localize your writing HTW: International Correspondence Be aware of visual, auditory perceptions

6. Organizing & Drafting Docs

6.1. Predrafting

6.1.1. Confirm your purpose TWC: Purpose See note:

6.1.2. Analyze your audience TWC: Audience See note:

6.1.3. Gather your info

6.1.4. Develop ideas about the info

6.1.5. Organize your info Sequential Chronological Order of importance General/specific Division Classification Cause and effect Compare/contrast Spatially

6.1.6. Outline Important Ideas

6.2. Writing the draft

6.2.1. Front matter Drafting the introduction Scope Statement of the problem Relevant info Key terms Overview of organization

6.2.2. Body Drafting the body

6.2.3. End matter Drafting the conclusion

7. Technical Instructions

7.1. Ethics

7.1.1. Functionality

7.1.2. Safety

7.1.3. Misuse of product

7.1.4. Hazards

7.1.5. Troubleshooting

7.1.6. Product liability


7.2.1. Title & title image

7.2.2. Byline

7.2.3. Date

7.2.4. Intro

7.2.5. Alerts

7.2.6. Equipment needed

7.2.7. Parts list

7.2.8. Steps Number each step Perform all steps as you draft them Begin each step with a verb Use positive commands Avoid highly condensed language One action per step! Group similar steps together Visually separate steps Clarify with visuals Conclusion Troubleshooting Maintenance Additional alerts Quick reference card Help Be concise, throrough Be direct but friendly Provide examples, links

8. New node