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Technical Writing and Communication by Mind Map: Technical
Writing and
Communication
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Technical Writing and Communication

Chapter 1: Technical & Professional Communication

Genres of writing:

Emails

Manuals, HTW: Manuals

Letters, HTW: Questionaires, HTW: Newletters

Websites

Proposals, HTW: Request for Proposals

Characteristics:

Rhetorical

Audience Centered

Technology Centered, HTW: Global Communication

Ethical

Research Oriented, HTW: Collaborative Writing

Professional

Visual

Concise

Activities of Technical & Professional Writing:

Planning, HTW: Brainstorming

Researching, HTW: Copyright, Bibliographies

Organizing

Drafting

Designing

Revising, HTW: Voice, Tense, Syntax, Point of View, Double Negatives

Rewriting

Editing

Testing

Problem Solving Approach(PSA):

Plan, HTW: Layout & Design

Research, HTW: Research

Draft, HTW: Layout & Design

Review, HTW: Proofreading

Distribute, HTW: Sending an E-mail Attachment

Chapter 2: Rhetoric & Technical Communication

Rhetorical Problems

Exigency and Purpose

Audiences

Vary Significantly

Have Expectations

Have Attitudes

Use Documents Differently

Multiple Audiences often Read Documents

Workplace Writers

Correctness

Experience

Expertise

Goodwill

Identification

Trust

Contexts and Constraints

Factors can influence writing

Documents

Must know how to create documents with needs and expectations met.

Chapter 3: Technical Communication & Electronic Technologies

Creating Documents

Word Processors

Presentation Software

Graphics and Imaging Software

Web-Authoring Software

Desktop Publishing Software

Help & E-Learning Authoring Tools

Single Sourcing Programs

Communicating and Collaborating

Internet

World Wide Web

Email

Ethics and Electronic Communication

Electronic Messaging

Videoconferencing

Groupware

Chapter 4: Ethics & the Workplace Writer

Ethics

Right and/or Wrong

Metaethics

Normative Ethics

Applied Ethics

Ethical Guidelines for Workplace Writers

#1: Ethics and Laws are not the same, Liability Laws, Environmental Laws, Copyright Laws, Patent Law

#2: Be Honest

#3: Respect Confidentiality

Ethics in Context

Situation & Perspective

Circulation

Revision and Editing

Ethics & Technology

Websites

Visuals

Avoid Unethical Writing

No Deceptive or Evasive Language

No Obscure Issues

Jargon

Plagiarism