1. 1ST WEEK
1.1. DAY 1 Orientation / Socorro
1.1.1. About the company
1.1.2. work orientation
1.1.3. compensation
1.1.4. policies and guidelines
1.1.5. SPM Culture
1.1.5.1. Notebook
1.1.5.2. Feedback
1.1.5.3. Activities
1.1.6. Office tour
1.1.7. How to Dial - IT
1.1.8. Deployment for 2 hours buddy up with Tls - Gerra
1.1.9. 5 - 6pm Gerra / Socorro - how's your 1st day?
1.2. 2nd Day
1.2.1. Agent
1.2.1.1. intel training 10am - 12noon
1.2.1.1.1. 7 stages / soc
1.2.1.1.2. Communication Skills / soc
1.2.1.1.3. JARGONS / gerra
1.2.1.1.4. Skiptace
1.2.1.1.5. BCRM
1.2.1.2. 1- 5 team
1.2.1.3. 5-6 soc / gerra
1.2.2. Admin / IT
1.2.2.1. Deployed
1.3. 3rd Day
1.3.1. AG Express
1.3.1.1. Application / Role play morning
1.3.1.1.1. Actual card holder
1.3.1.1.2. inbound
1.3.1.1.3. 3rd party
1.3.1.1.4. Assignment
1.3.1.2. PM
1.3.1.2.1. Hands on
1.4. 4th Day
1.4.1. AM
1.4.1.1. Role play
1.4.1.1.1. Recordings
1.4.2. PM
1.4.2.1. Hands on
1.5. 5th Day
1.5.1. AM
1.5.1.1. Roleplay
1.5.1.1.1. Recordings
1.5.1.2. Exam
1.5.1.3. Assignment
1.5.2. PM
1.5.2.1. Hands on
2. INTEL 3 - 4:30
2.1. phone
2.1.1. AG express
2.1.2. skiptrace midsetting
2.2. web
2.3. nego presentation / socorro
2.4. Students
2.4.1. Name
2.4.2. TL Meeting