Handling Business Documents

1. Selling Goods & Services

1.1. Sales Organisations

1.1.1. Types of Customers

1.1.1.1. Business to Business

1.1.1.2. Consumer

1.1.1.3. New

1.1.1.4. Existing

1.1.1.4.1. Loyal Customers

1.1.1.4.2. Discount Customers

1.1.1.4.3. Impulse Customer

1.1.1.4.4. Needs Based Customer

1.1.1.4.5. Wandering Customers

1.1.2. Private Sector

1.1.2.1. Sole Trader

1.1.2.1.1. Joiner

1.1.2.1.2. Electrician

1.1.2.1.3. Window Cleaner

1.1.2.1.4. Gardener

1.1.2.2. Partnership

1.1.2.2.1. Solicitors

1.1.2.2.2. Estate Agents

1.1.2.2.3. Surveyors

1.1.2.2.4. Accountants

1.1.2.3. Limited Companies

1.1.2.3.1. Procter & Gamble

1.1.2.3.2. Argos

1.1.2.4. Franchise

1.1.2.4.1. McDonalds

1.1.2.4.2. Vision Express

1.1.2.4.3. Rosemary Conley Diet & Fitness Club

1.1.3. Public Sector

1.1.3.1. BBC

1.1.3.2. Edinburgh City Council

1.1.3.3. Ministry of Defence

1.1.3.4. Careers Scotland

1.1.4. Voluntary Sector

1.1.4.1. Oxfam

1.1.4.2. NSPCC

1.1.4.3. College

1.2. Documents

1.3. Calculations

1.4. Dealing with Enquiries

1.4.1. Quotation

1.5. Complaint Handling Procedures

1.6. Credit Control Procedures

2. Stock Control

2.1. Efficiency

2.2. Delivery Procedures

2.3. Handling & Storage

2.4. Damaged Stock

2.5. Issuuing Stock

3. Buying Goods & Services

3.1. Purchasing Requirements

3.2. Making Enquiries

3.3. Documents

3.4. Calculations

3.5. Making Complaints