1. Technology
1.1. Using the internet
1.2. Computer Skills
2. The Business Environment
2.1. Communications
2.1.1. Written
2.1.1.1. There are standard document formats
2.1.1.1.1. There are lots of reasons to follow the standard formats
2.1.2. Verbal
2.1.3. Non-verbal communications
2.1.3.1. Gestures
2.1.3.2. Proximity
2.1.3.3. Clothing
2.2. Stakeholders
2.2.1. Shareholders
2.2.2. Internal and external customers
2.3. Economics
2.3.1. Micro-economics
2.3.1.1. How to make an company work within the economy...
2.3.2. Macro-economics
2.3.2.1. How to make a national or global economy work
3. Legal aspects
3.1. Ownership
3.1.1. Sole Proprietor
3.1.2. Partnership
3.1.3. Public Limited Company (PLC)
3.2. Legislation protects people
4. Marketing
4.1. The marketing principle
4.2. Target market
4.3. Market segmentation
5. Finance
5.1. Financial Statements
5.1.1. Cash Flow
5.1.2. Balance sheet
5.1.3. Profit and loss
5.2. Raising money
5.3. Standard documents are used (i.e. receipts)
5.3.1. To keep track of transactions
6. Planning
6.1. Strategy
6.2. Writing a business plan
6.3. Aims
6.3.1. Objectives help you meet your aims
6.3.1.1. Goals are short-term measures that help you meet your objectives
7. Managing people
7.1. motivation
7.1.1. Theories are useful
7.1.1.1. Taylor
7.1.1.2. Maslow's Hierarchy of Needs
7.1.1.3. Mayo