Collection Manual

1. Resources

1.1. Computer

1.2. Internet

1.3. Paper

1.4. Printer

2. Immersion

2.1. Schedule

2.2. Transportation expense

2.3. Mentor

3. Potential Problems

3.1. Corrupted file

3.2. Accidents

3.3. Schedule unavailability

4. Personnel

4.1. Skills

4.2. Schedule

4.3. Work description

5. Developing a Manual

5.1. Outline

5.1.1. Introduction

5.1.2. Guidelines

5.1.3. Internal Control

5.1.4. Cash Management

5.1.5. Billing and Servicing Federal Receivables

5.1.6. Billing and Servicing Non Federal Receivables

5.1.7. Debt Collection

5.2. Effective manual

5.2.1. Proper Headings

5.2.2. Proper Logos

5.2.3. Effective Date

5.2.4. Body/Contents

5.2.5. Appendices

5.2.6. Checklist

6. Objectives

6.1. Develop the manual within the prescribed timeframe

6.2. Provide several benefits to the organization

6.2.1. Consistency

6.2.2. Time Reduction

6.2.3. Avoid potential problems and misunderstanding

6.2.4. Assist new hired employees