Loyalty Program

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Loyalty Program by Mind Map: Loyalty Program

1. Generate Voucher

1.1. Physical

1.2. Electronic

2. Redemption

2.1. Points to cash Convertion

2.2. Physical Rewards

2.3. Online Rewards

2.4. Time based redemption

2.5. Gift Card

2.6. Voucher / Coupons

2.7. Link to others Loyalty

2.7.1. Points conversion

2.8. Exclusive Services

2.9. Expired Date

2.10. Validation

2.11. Voucher

2.11.1. Future stays

2.11.2. miles

2.11.3. cash back

2.11.4. points

2.11.5. e-voucher

2.11.6. QR Scanner

2.11.7. iBeacons

2.12. Nearby Store

2.13. Random Question to redeem

2.13.1. Regarding profiling

2.14. Student Modules

2.14.1. Frequency of Classes

2.14.2. GPA

2.14.3. Achievement Points Rewards

3. Deep Profiling

3.1. Name

3.2. Gender

3.3. Date Of Birth (Age)

3.4. Ethnicity

3.5. Job Role

3.6. Salary Range

3.6.1. Income

3.6.2. Spending

3.7. Interest

3.8. Email

3.9. Telephone Number

3.10. Religion

3.11. Education Background

3.12. Activities History

3.12.1. Location History

3.12.1.1. iBeacon

3.12.1.2. Telco

3.12.2. Transactional History

3.12.3. E-catalogue history

3.12.3.1. click activities

3.12.4. Promo Activities

3.12.4.1. Collection

3.12.4.2. Redemption

4. Reward / Point Collectionn

4.1. Points Based

4.2. Calculating Points

4.2.1. +

4.2.2. -

4.2.3. *

4.2.4. /

4.2.5. Transfer

4.3. Email Notification

4.3.1. Detail transaction

4.3.2. Points

4.3.3. total point

4.3.4. expired date

4.4. Transaction Amount

4.5. Number of Transaction

4.6. Miles Points for Online Transportation

4.6.1. Grab

4.6.2. Uber

4.7. Number of Visits

4.8. Location (Proximity)

4.8.1. Store Nearby Promotion

4.8.2. City Promotion

4.9. Time and Date purchases

4.10. Purchasing Specific Product / Srvices

4.11. Event Triggers

4.12. Customer Tiering

4.13. Referrals

4.13.1. Friends

4.13.2. Office mate

4.14. Social Media Action

4.14.1. Check in

4.14.1.1. Instagram

4.14.1.2. Facebook

4.14.1.3. Twitter

4.14.2. Share it

4.14.2.1. Instagram

4.14.2.2. Facebook

4.14.2.3. Twitter

4.15. Based on Sourcce Purchases

4.15.1. POS

4.15.2. Web

4.15.3. Mobile Apps

4.15.4. Third party

4.16. Based on Type Purchases

4.16.1. Points

4.16.2. Cash

4.16.3. Credit Cards

4.16.3.1. Type Of Credit Cards

4.17. Variety Promo

4.17.1. QR Scanner

4.17.2. Email

4.17.3. Physical Voucher

4.17.4. e-voucher

4.18. Random Question Regarding Profiling

4.18.1. Promotion

4.19. Credit Cards Promotion

4.20. Points Currency

4.21. Store Nearby

4.22. iBeacon

4.23. Student Modules

4.23.1. Frequency of Classes

4.23.2. GPA

4.23.3. Achievement Points Rewards

5. Mobile Apps

5.1. Collect Point

5.1.1. Smart stamp

5.1.2. QR Scanner

5.2. Redeem

5.2.1. Stamp Scanner

5.2.2. QR Scanner

5.3. Monitor Points

5.3.1. Total Point Amounts

5.3.2. Suggestion Available Rewards

5.4. Receive Exclusive Incentive

5.5. Browse Nearby Offers

5.6. Historical Points Transaction

5.6.1. daily

5.6.2. monthly

6. Campaign Management

6.1. Time Modules

6.2. Target Audience

6.3. Geo Fencing

6.4. Limitation

6.4.1. Time period

6.4.2. Points

6.4.3. place

6.4.4. Member

6.4.5. Campaign

7. Omni Channel Communication

7.1. Mobile Apps Push Notification

7.2. Email

7.3. SMS

7.4. Mobile apps

7.4.1. Advertising

7.5. Location Based Marketing

7.5.1. iBeacons

7.5.2. GPS Location Tracking

8. Reporting And Analytical

8.1. Products And Services

8.1.1. Product category

8.1.2. Product Items

8.1.3. Tenant Category

8.2. Customer Behaviour

8.2.1. Points Collection

8.2.2. Points Redemption

8.2.3. Visit Frequency

8.2.4. Purchases

8.2.5. Favorite Stores

8.2.6. Redeem Source

8.2.6.1. Mobile apps

8.2.6.2. e-voucher

8.2.6.3. Physical Voucherr

8.2.7. Type Of Payment

8.2.7.1. Cash

8.2.7.2. Points

8.2.7.3. Rebate

8.2.7.4. Credit Card

8.2.7.4.1. Type Of Credit Card

8.2.7.5. Physical Voucher

8.2.8. Customer Demographic

8.2.8.1. Age

8.2.8.2. Gender

8.2.8.3. Location

8.2.9. Transactional Report

8.2.9.1. Customer Spending

8.2.9.2. Average Receipt Amount

8.2.9.2.1. Total

8.2.9.2.2. per member

8.2.9.2.3. per category

8.2.9.3. Value of Given Rewards

8.2.9.4. Specific Goods

8.2.9.5. Time of Purchases

8.2.9.5.1. Normal Time

8.2.9.5.2. Promo time

8.2.10. Trend date and time

8.2.10.1. Daily

8.2.10.2. Weekly

8.2.10.3. monthly

8.2.10.4. Yearly

9. Terminal POS

10. Web Aplication

10.1. Full List Of Program Partners

10.2. Loyalty Point and Rewards for each Venue Business

10.3. Venue Specific Loyalty Campaign

10.4. Address and description each venue

10.5. Campaign Period

10.6. Reference People

10.7. Update Member Biodata

10.8. Subscribe Newsletter

11. Printer POS Integration

12. Admin Management

12.1. Master Admin

12.1.1. Creating Admin Users

12.1.2. License Permission

12.1.3. Set Limitation Admin Users

12.2. Admin

12.2.1. Creating Campaign

12.2.2. Generate Member

12.2.3. Generate Report

12.2.4. Generate Analytical

12.2.5. Promotional Activity Controling

12.2.6. Creating Stores

12.3. Users

12.3.1. Access

12.3.1.1. Report

12.3.1.2. Analytical

12.3.1.3. Campaign

12.3.1.4. Review

13. Customer Registration Points

13.1. Normal Email Registration

13.2. Social Media Integration

13.3. Referral Registration

14. Prepaid And Gift Card

15. 2 way communication

16. Security And Personal Data Protection

16.1. Privacy Aggrement

17. API Integration

17.1. Payment Systems

17.2. POS Systems

17.3. CRM Systems

17.4. ERP Systems

17.5. Mobile Apps