1. Subject Lines
1.1. Be brief
1.1.1. Use 25-30 characters
1.1.1.1. or
1.1.1.1.1. 3-5 words
1.2. Be clear
1.2.1. Include key words
1.2.1.1. Applying for a job -> Job Application - Chris
1.2.2. Put important words at the beginning
1.3. Be direct
1.3.1. Include direct words
1.3.1.1. Use active verbs
2. Capitalization
2.1. Rule 1
2.1.1. Use capital letter at the beginning of every sentence
2.2. Rule 2
2.2.1. Use it with proper nouns
2.3. Rule 3
2.3.1. People & Titles
2.4. Rule 4
2.4.1. Do not capitalize prepositions
3. Do/Don't
3.1. Do
3.1.1. Have a professional emails
3.1.2. Keep closing short and simple
3.1.3. Think about culture - Consider your reader
3.1.4. Add signature
3.1.5. Always add words of thanks
3.1.6. Greeting - Formal -Not too familiar
3.1.7. Have a subject
3.2. Don't
3.2.1. Don't forget wirting basics: - Spelling - Grammar - Punctuation - Capitalization
3.2.2. Don't complain or blame
3.2.3. Dont write long emails
3.2.3.1. Only essential details
3.2.3.2. Remain brief
3.2.4. Don't send until checked
4. Request emails
4.1. Write Politelly & Sincerelly
4.1.1. Please
4.1.1.1. Could you please
4.1.2. Could/Would?
4.1.3. Would you mind?
4.1.4. Would you like?
4.2. Conclude
4.2.1. I appreciate it
4.2.1.1. Thank you
4.2.1.2. Sincere thank
4.3. 2nd request
4.3.1. Also
5. Context Comunication
5.1. Low context
5.1.1. Straight forward: Concise & efficent
5.1.2. Logic Facts Directness
5.1.3. Status & identity need acknowledgement Building a relationship is important
5.2. High Context
5.2.1. Non-Explicit Descriptivr
5.2.1.1. Efficiency & effectiveness through tasks.
5.2.1.2. Direct questions are used for clarity
6. Age Gender Considerations
6.1. Context
6.2. Gender
6.3. Age
6.4. Culture
6.5. Title
6.6. Be respectful
7. Introduction and announcement emails
7.1. Intro
7.1.1. Stay clearly who you are and what is the value of meeting you.
7.1.2. Reason for introduccion
7.2. Announcment
7.2.1. Double check for errosrs
7.3. Stay clearly the purpose in the subject
8. Well-Organized email text
8.1. Intoduction
8.1.1. Who-author What- Purpose
8.2. Development
8.2.1. Who and What
8.3. Conclusuion
8.3.1. Show aprpreciation
8.3.1.1. Thank you.... I appreciate it...
9. Punctuation
9.1. Aposthophe
9.1.1. Possesion - Suzi's Laptop
9.2. Quotation
9.2.1. Use to tell what someone said
9.3. Emoticons
9.3.1. Don't use them
9.4. Semicolon
9.4.1. Use in series when some items included coma already
9.5. Period
9.5.1. Add it at the end of every message
9.6. Commas
9.6.1. Geographical names
9.6.2. Dates
9.6.2.1. Oct 10, 2012
9.6.3. Titles
9.6.4. List of things
9.6.5. FANBOYS: for, and, nor, but, or, yet, so
9.7. Period
9.7.1. Add it at the end of every message
10. Organization Style and Editing Basics
10.1. Best way to be Brief;
10.1.1. Use your own words
10.1.2. Use your own message
10.1.3. Say what is needed
10.2. Avoid:
10.2.1. Must
10.2.2. Should
10.2.3. Demand
10.2.4. Require
10.2.5. Necessity
10.3. Keep things in order
10.4. Passive/Active
10.4.1. Passive: Subject<-Action
10.4.2. Active: Subect->Action
10.5. Be precise not passive
11. Apology Email
11.1. I'm Sorry
11.1.1. 100% sure about responsability
11.1.1.1. Sorry + description
11.1.2. If not sure of responsability
11.1.2.1. Sorry + descriprion
11.1.3. Slip-ups, small mistakes
11.1.3.1. Sorry+noun
12. Subject Lines
12.1. Be brief
12.1.1. Use 25-30 characters or 3-5 words
12.2. Be clear
12.2.1. Include key words
12.2.2. Put important words at the beginning
12.3. Be direct
12.3.1. Include direct words
12.3.1.1. Use active verbs
13. Email Text
13.1. Introduction
13.1.1. who Who
13.1.2. Author - include names,position and organization of the writer
13.2. Development
13.2.1. Answer:
13.2.1.1. What Who Where When
13.3. Conclusion
13.3.1. Show appreciation
13.3.1.1. Thank Be glad Appreciate