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Call Skills & Quality Review by Mind Map: Call Skills & Quality Review
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Call Skills & Quality Review

This is just a demo map that you can delete right away, if you feel like it...

Training

INTERNAL

EXTERNAL

Process

TMCs

TLs

Other

HR (PIPs & Disciplinaries)

TLs

Christina

Other

Communication

TLs to meet with Team to explain

TLs to communicate process and implications

Tracking & Reporting

TLs to listen to ALL leads

Language resource for verification

German resource to be obtained

Volume of verifications to be agreed

Ability assessments to be organised

To form part of Skills Matrix & QC Report

Escalation

Assessment

Call Analysis

Agent Skills Assessment