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Inventory by Mind Map: Inventory

1. Warranty

1.1. TWS / Tavant

1.1.1. Which locations are using TWS / Tavant?

1.2. Salesforce & SAP at Cranes

1.3. AWP .Net

2. Social Media

2.1. Facebook

2.1.1. Maybe multiple channels for segments?

2.2. Twitter

2.3. LinkedIn

2.4. YouTube

2.5. Flickr

3. Enterprise Content Management

3.1. Systems

3.1.1. Oracle WebCenter Content

3.1.2. Microsoft SharePoint 2010

3.1.2.1. Global Production Environment (AWS)

3.1.2.2. Global Test and Recovery Environment (AWS)

3.1.2.3. AWP Environment (RDM)

3.1.2.3.1. Will be decommissioned EOY.

4. Collaboration

4.1. Project Management (Scrum)

4.1.1. Atlassian Jira

4.1.2. Salesforce Agile Accelerator

4.1.3. Team Foundation Server (TFS) / Visual Studio Online

4.2. File Sharing / Document Collaboration

4.2.1. Salesforce

4.2.2. SharePoint team sites

4.2.3. Google Drive / Docs

4.2.4. GIOS Liquid Files?

4.3. Conferencing

4.3.1. Intercall

4.3.2. Google Hangouts

4.3.3. BlueJeans

4.4. Communication / Collaboration

4.4.1. SharePoint

4.4.2. Salesforce Chatter

4.4.3. Lync / Messenger

4.4.4. Skype

4.4.5. Google+

5. Supporting Services

5.1. Domain Management

5.1.1. MarkMonitor

5.2. Big Data / Analytics

5.2.1. Google Analytics

5.2.2. eCost (Procurement Analysis)

5.3. Code / revision management

5.3.1. Atlassian Bitbucket - Git

5.3.2. Visual Studio Online (TFS - Git)

6. Integrations

6.1. Application Integration

6.1.1. Dell Boomi

6.2. ETL

6.2.1. Informatica

6.3. EDI

6.3.1. Sterling Managed Services

6.4. AWP BizTalk

7. Call Center

7.1. What softwares/systems are used by different locations?

7.2. AWP CTI Solution?

8. CRM

8.1. Questions

8.1.1. Which CRM systems (vendors) exist (including "Excel")?

8.1.1.1. per Segment

8.1.1.2. per Location

8.1.2. What are the use case (Service, Sales, Marketing ...)?

8.1.3. Which CPQ solutions if any are being used by the sites?

8.1.3.1. SFDC-Steelbrick CPQ

8.1.3.2. SFDC Custom developed Quoting

8.1.4. Are metrics or KPIs available (users, leads per month, ...)?

8.1.5. Which add-ons are licensed, e.g. "Geopointe" for Salesforce?

8.2. Salesforce

8.2.1. Global Org

8.2.1.1. Installed Salesforce Products (Licenses)

8.2.1.1.1. Service Cloud Lightning CRM - Enterprise Edition: 390 licenses

8.2.1.1.2. Partner Community - Enterprise Edition: 60 licenses

8.2.1.1.3. Steelbrick CPQ - 12 licenses

8.2.1.1.4. Premier Success Plan (Support)

8.2.1.1.5. Sandbox (Full Copy)

8.2.1.2. Installed Salesforce Products (per Business Unit / Location)

8.2.1.2.1. Service Cloud Lightning CRM - Enterprise Edition

8.2.1.2.2. Partner Community - Enterprise Edition

8.2.1.2.3. Steelbrick CPQ

8.2.1.3. ISV Applications

8.2.1.3.1. Tavant (Warranty)

8.2.1.4. AppExchange Applications

8.2.1.4.1. Geopointe (AWP)

8.2.2. Cranes Org

8.2.2.1. Get licensing, app exchange apps, ISV apps from Thomas and Scott

8.2.2.2. [Stefan] Add license overview.

8.2.2.3. [Stefan] Add field service information

8.2.2.4. [Kausar] Contact Scott to get an overview about any AppExchange app installed in the Cranes org

8.2.3. Other Terex orgs (review needed)

8.2.3.1. ** The following orgs are based on a report I got from our Salesforce account manager. ***

8.2.3.2. "Terex Australia - MPS"

8.2.3.2.1. Account number 4-618311

8.2.3.2.2. 23 licenses

8.2.3.3. "Terex Crane China"

8.2.3.3.1. 5 licenses

8.2.3.4. "Terex Australia - Cranes"

8.2.3.4.1. 5 licenses

8.3. Microsoft Dynamics

8.3.1. India

8.4. Project requests

8.4.1. Terex Fuchs

8.4.1.1. Timeline: First quarter 2017

8.4.1.2. Current CRM: Excel

8.4.1.3. Licenses: 10-15

8.4.1.4. Primary goals: Consistent sales process, reporting

8.4.1.5. Contact: Elena Sobolew

8.4.2. Powerscreen

8.4.2.1. Timeline: First quarter 2017

8.4.2.2. Current CRM: Excel

8.4.2.3. Licenses: 20-25

8.4.2.4. Primary goals: Consistent sales process, reporting

8.4.2.5. Contact: Michelle Murphy

8.4.3. AWP China

8.4.3.1. Timeline: Late 2017 implementation

8.4.3.2. Current CRM: none

8.4.3.3. Licenses: 6 - 8

8.4.3.4. Primary goals: Manage data, contacts, drive consistency

8.4.3.5. Contact: Min Ma

9. Marketing Automation

9.1. Pardot

9.1.1. Genie USA

9.1.2. Genie EMEAR

9.1.3. Cranes

9.1.4. Materials Processing

9.1.5. Corporate Marketing

10. Web Content Management / Websites

10.1. Questions

10.1.1. Websites based on Oracle WebCenter Content?

10.1.2. Websites hosted on Wordpress?

10.1.3. Review domain list on MarkMonitor?

10.2. Sitefinity

10.3. Managed with Oracle WebCenter Content

10.3.1. Terex Corporate

10.3.2. Terex Services

10.3.3. Terex China

10.3.4. Terex India

10.3.5. Terex Cranes

10.3.6. Terex Construction

10.3.7. Terex Materials Processing

10.3.7.1. Conveying Systems

10.3.7.2. EvoQuip

10.3.7.3. Finlay

10.3.7.4. Minerals Processing

10.3.7.5. Environmental Equipment

10.3.7.6. Washing Systems

10.3.8. Terex Utilities

10.3.9. Terex Aerial Work Platforms

10.3.9.1. Genie NA

10.3.9.2. Genie EMEAR

10.4. Managed with Wordpress

10.4.1. Aerial Work Platforms

10.4.1.1. Aerial Pros

10.4.1.1.1. http://aerialpros.genielift.com

10.4.2. Terex Materials Processing

10.4.2.1. Powerscreen

10.4.2.1.1. Managed by vendor

10.5. Managed with Typo 3

10.5.1. Terex Fuchs

10.5.1.1. Managed by vendor

10.6. PHP Based, no CMS

10.6.1. Genie Australia

10.6.1.1. Managed by vendor

10.6.2. Terex Latin America

10.6.2.1. Managed by vendor

11. Portals

11.1. Questions

11.1.1. Which portals do exist?

11.1.2. What are the use cases?

11.1.2.1. Customer portals

11.1.2.2. Partner portals

11.1.3. Which technology is used for the portals?

11.1.3.1. Oracle WebCenter Content

11.1.3.2. SharePoint

11.1.3.3. Developed by vendors

11.1.4. Are metrics or KPIs available (users, leads per month, ...)?

11.2. Salesforce

11.2.1. Customers - Warranty (Tavant)

11.2.1.1. https://terex.force.com/warranty

11.2.2. Insurers - Warranty (Tavant)

11.2.2.1. https://terex.force.com/insurer

11.2.3. Partner - Tepl

11.2.3.1. https://terex.force.com/partner

11.3. Oracle WebCenter Content (link http://distributor.terex.com)

11.3.1. Cranes

11.3.1.1. global

11.3.2. MP

11.3.2.1. Washing Systems

11.3.2.2. Finlay

11.3.2.3. Powerscreen

11.3.2.4. Evoquip

11.3.2.5. Materials Processing

11.3.2.6. Environmental Equipment

11.3.2.7. Fuchs

11.4. "Home grown" - PHP

11.4.1. Construction

11.4.1.1. http://www.terex-cdd.com/

11.4.2. Utilities

11.4.2.1. https://utilitiessupport.terex.com/login/login.php

11.5. "Home grown" - NET

11.5.1. Construction

11.5.1.1. http://constructionsupport.terex.com

11.6. AWP

11.6.1. Used Website?

11.6.2. .Net eCom, Techpubs, Warranty

12. Mobile Apps

12.1. Sales Support Apps (UCM backend)

12.1.1. iOS

12.1.1.1. eLiterature Genie

12.1.1.2. eLiterature Terex

12.1.1.3. Sales / Marketing Apps

12.1.1.3.1. Cranes

12.1.1.3.2. Finlay

12.1.1.3.3. MPS

12.1.1.3.4. Powerscreen

12.1.1.3.5. Washing Systems

12.1.1.3.6. Environmental Equipment

12.1.1.3.7. Fuchs

12.1.1.3.8. Genie

12.1.1.3.9. Construction

12.1.1.3.10. Utilities

12.1.1.4. Salesforce1

12.1.2. Android

12.1.2.1. eLiterature Terex

12.1.2.2. Sales / Marketing Apps

12.1.2.2.1. Cranes

12.1.2.2.2. Construction

12.1.2.2.3. Fuchs

12.1.2.2.4. Utilities

12.2. Demag Event App (iOS and Android)

13. eCommerce

13.1. TMS / iStore

13.1.1. South Haven (Construction) Willmington(Cranes) Cedrapids(MP) Louisville(MP) Dungannon(MP) Coventry(Construction) Crespellano(Cranes) Rothenburgh (Fuchs/MP) Rothenburgh (Yanmar) India(MP) Umbertide(AWP) Haryana(MP) Hosur(MP)

13.2. Cranes (see http://www.terex.com/cranes/en/salesandsupport/parts/index.htm)

13.2.1. Zweibrücken Web Shop - Weco Zweibrücken Online Spare Parts Catalogue - Docware (integrated to Weco store) Crespellano Web Shop North American Web Shop Fontanafredda Web Shop Montceau-les-Mines Web Shop

13.3. AWP .NET Application

13.3.1. AWP NA - North Bend and Southaven Utilities NA - North Bend and Southaven AWP EMEAR - Roosendaal

13.3.1.1. Integrated ARI Parts Catalog, techpub

13.3.2. SmartEquip integration

13.4. [Stefan] Id other eCom stores - Stefan & Murali to check docs

14. Misc. Web Apps

14.1. Freight App (Heroku, NodeJS, Boomi, OTM)

14.2. Questions App (Heroku, NodeJS, Angular, MongoDB)