1. Warranty
1.1. TWS / Tavant
1.1.1. Which locations are using TWS / Tavant?
1.2. Salesforce & SAP at Cranes
1.3. AWP .Net
2. Social Media
2.1. Facebook
2.1.1. Maybe multiple channels for segments?
2.2. Twitter
2.3. LinkedIn
2.4. YouTube
2.5. Flickr
3. Enterprise Content Management
3.1. Systems
3.1.1. Oracle WebCenter Content
3.1.2. Microsoft SharePoint 2010
3.1.2.1. Global Production Environment (AWS)
3.1.2.2. Global Test and Recovery Environment (AWS)
3.1.2.3. AWP Environment (RDM)
3.1.2.3.1. Will be decommissioned EOY.
4. Collaboration
4.1. Project Management (Scrum)
4.1.1. Atlassian Jira
4.1.2. Salesforce Agile Accelerator
4.1.3. Team Foundation Server (TFS) / Visual Studio Online
4.2. File Sharing / Document Collaboration
4.2.1. Salesforce
4.2.2. SharePoint team sites
4.2.3. Google Drive / Docs
4.2.4. GIOS Liquid Files?
4.3. Conferencing
4.3.1. Intercall
4.3.2. Google Hangouts
4.3.3. BlueJeans
4.4. Communication / Collaboration
4.4.1. SharePoint
4.4.2. Salesforce Chatter
4.4.3. Lync / Messenger
4.4.4. Skype
4.4.5. Google+
5. Supporting Services
5.1. Domain Management
5.1.1. MarkMonitor
5.2. Big Data / Analytics
5.2.1. Google Analytics
5.2.2. eCost (Procurement Analysis)
5.3. Code / revision management
5.3.1. Atlassian Bitbucket - Git
5.3.2. Visual Studio Online (TFS - Git)
6. Integrations
6.1. Application Integration
6.1.1. Dell Boomi
6.2. ETL
6.2.1. Informatica
6.3. EDI
6.3.1. Sterling Managed Services
6.4. AWP BizTalk
7. Call Center
7.1. What softwares/systems are used by different locations?
7.2. AWP CTI Solution?
8. CRM
8.1. Questions
8.1.1. Which CRM systems (vendors) exist (including "Excel")?
8.1.1.1. per Segment
8.1.1.2. per Location
8.1.2. What are the use case (Service, Sales, Marketing ...)?
8.1.3. Which CPQ solutions if any are being used by the sites?
8.1.3.1. SFDC-Steelbrick CPQ
8.1.3.2. SFDC Custom developed Quoting
8.1.4. Are metrics or KPIs available (users, leads per month, ...)?
8.1.5. Which add-ons are licensed, e.g. "Geopointe" for Salesforce?
8.2. Salesforce
8.2.1. Global Org
8.2.1.1. Installed Salesforce Products (Licenses)
8.2.1.1.1. Service Cloud Lightning CRM - Enterprise Edition: 390 licenses
8.2.1.1.2. Partner Community - Enterprise Edition: 60 licenses
8.2.1.1.3. Steelbrick CPQ - 12 licenses
8.2.1.1.4. Premier Success Plan (Support)
8.2.1.1.5. Sandbox (Full Copy)
8.2.1.2. Installed Salesforce Products (per Business Unit / Location)
8.2.1.2.1. Service Cloud Lightning CRM - Enterprise Edition
8.2.1.2.2. Partner Community - Enterprise Edition
8.2.1.2.3. Steelbrick CPQ
8.2.1.3. ISV Applications
8.2.1.3.1. Tavant (Warranty)
8.2.1.4. AppExchange Applications
8.2.1.4.1. Geopointe (AWP)
8.2.2. Cranes Org
8.2.2.1. Get licensing, app exchange apps, ISV apps from Thomas and Scott
8.2.2.2. [Stefan] Add license overview.
8.2.2.3. [Stefan] Add field service information
8.2.2.4. [Kausar] Contact Scott to get an overview about any AppExchange app installed in the Cranes org
8.2.3. Other Terex orgs (review needed)
8.2.3.1. ** The following orgs are based on a report I got from our Salesforce account manager. ***
8.2.3.2. "Terex Australia - MPS"
8.2.3.2.1. Account number 4-618311
8.2.3.2.2. 23 licenses
8.2.3.3. "Terex Crane China"
8.2.3.3.1. 5 licenses
8.2.3.4. "Terex Australia - Cranes"
8.2.3.4.1. 5 licenses
8.3. Microsoft Dynamics
8.3.1. India
8.4. Project requests
8.4.1. Terex Fuchs
8.4.1.1. Timeline: First quarter 2017
8.4.1.2. Current CRM: Excel
8.4.1.3. Licenses: 10-15
8.4.1.4. Primary goals: Consistent sales process, reporting
8.4.1.5. Contact: Elena Sobolew
8.4.2. Powerscreen
8.4.2.1. Timeline: First quarter 2017
8.4.2.2. Current CRM: Excel
8.4.2.3. Licenses: 20-25
8.4.2.4. Primary goals: Consistent sales process, reporting
8.4.2.5. Contact: Michelle Murphy
8.4.3. AWP China
8.4.3.1. Timeline: Late 2017 implementation
8.4.3.2. Current CRM: none
8.4.3.3. Licenses: 6 - 8
8.4.3.4. Primary goals: Manage data, contacts, drive consistency
8.4.3.5. Contact: Min Ma
9. Marketing Automation
9.1. Pardot
9.1.1. Genie USA
9.1.2. Genie EMEAR
9.1.3. Cranes
9.1.4. Materials Processing
9.1.5. Corporate Marketing
10. Web Content Management / Websites
10.1. Questions
10.1.1. Websites based on Oracle WebCenter Content?
10.1.2. Websites hosted on Wordpress?
10.1.3. Review domain list on MarkMonitor?
10.2. Sitefinity
10.3. Managed with Oracle WebCenter Content
10.3.1. Terex Corporate
10.3.2. Terex Services
10.3.3. Terex China
10.3.4. Terex India
10.3.5. Terex Cranes
10.3.6. Terex Construction
10.3.7. Terex Materials Processing
10.3.7.1. Conveying Systems
10.3.7.2. EvoQuip
10.3.7.3. Finlay
10.3.7.4. Minerals Processing
10.3.7.5. Environmental Equipment
10.3.7.6. Washing Systems
10.3.8. Terex Utilities
10.3.9. Terex Aerial Work Platforms
10.3.9.1. Genie NA
10.3.9.2. Genie EMEAR
10.4. Managed with Wordpress
10.4.1. Aerial Work Platforms
10.4.1.1. Aerial Pros
10.4.1.1.1. http://aerialpros.genielift.com
10.4.2. Terex Materials Processing
10.4.2.1. Powerscreen
10.4.2.1.1. Managed by vendor
10.5. Managed with Typo 3
10.5.1. Terex Fuchs
10.5.1.1. Managed by vendor
10.6. PHP Based, no CMS
10.6.1. Genie Australia
10.6.1.1. Managed by vendor
10.6.2. Terex Latin America
10.6.2.1. Managed by vendor
11. Portals
11.1. Questions
11.1.1. Which portals do exist?
11.1.2. What are the use cases?
11.1.2.1. Customer portals
11.1.2.2. Partner portals
11.1.3. Which technology is used for the portals?
11.1.3.1. Oracle WebCenter Content
11.1.3.2. SharePoint
11.1.3.3. Developed by vendors
11.1.4. Are metrics or KPIs available (users, leads per month, ...)?
11.2. Salesforce
11.2.1. Customers - Warranty (Tavant)
11.2.1.1. https://terex.force.com/warranty
11.2.2. Insurers - Warranty (Tavant)
11.2.2.1. https://terex.force.com/insurer
11.2.3. Partner - Tepl
11.2.3.1. https://terex.force.com/partner
11.3. Oracle WebCenter Content (link http://distributor.terex.com)
11.3.1. Cranes
11.3.1.1. global
11.3.2. MP
11.3.2.1. Washing Systems
11.3.2.2. Finlay
11.3.2.3. Powerscreen
11.3.2.4. Evoquip
11.3.2.5. Materials Processing
11.3.2.6. Environmental Equipment
11.3.2.7. Fuchs
11.4. "Home grown" - PHP
11.4.1. Construction
11.4.1.1. http://www.terex-cdd.com/
11.4.2. Utilities
11.4.2.1. https://utilitiessupport.terex.com/login/login.php
11.5. "Home grown" - NET
11.5.1. Construction
11.5.1.1. http://constructionsupport.terex.com
11.6. AWP
11.6.1. Used Website?
11.6.2. .Net eCom, Techpubs, Warranty
12. Mobile Apps
12.1. Sales Support Apps (UCM backend)
12.1.1. iOS
12.1.1.1. eLiterature Genie
12.1.1.2. eLiterature Terex
12.1.1.3. Sales / Marketing Apps
12.1.1.3.1. Cranes
12.1.1.3.2. Finlay
12.1.1.3.3. MPS
12.1.1.3.4. Powerscreen
12.1.1.3.5. Washing Systems
12.1.1.3.6. Environmental Equipment
12.1.1.3.7. Fuchs
12.1.1.3.8. Genie
12.1.1.3.9. Construction
12.1.1.3.10. Utilities
12.1.1.4. Salesforce1
12.1.2. Android
12.1.2.1. eLiterature Terex
12.1.2.2. Sales / Marketing Apps
12.1.2.2.1. Cranes
12.1.2.2.2. Construction
12.1.2.2.3. Fuchs
12.1.2.2.4. Utilities
12.2. Demag Event App (iOS and Android)
13. eCommerce
13.1. TMS / iStore
13.1.1. South Haven (Construction) Willmington(Cranes) Cedrapids(MP) Louisville(MP) Dungannon(MP) Coventry(Construction) Crespellano(Cranes) Rothenburgh (Fuchs/MP) Rothenburgh (Yanmar) India(MP) Umbertide(AWP) Haryana(MP) Hosur(MP)
13.2. Cranes (see http://www.terex.com/cranes/en/salesandsupport/parts/index.htm)
13.2.1. Zweibrücken Web Shop - Weco Zweibrücken Online Spare Parts Catalogue - Docware (integrated to Weco store) Crespellano Web Shop North American Web Shop Fontanafredda Web Shop Montceau-les-Mines Web Shop
13.3. AWP .NET Application
13.3.1. AWP NA - North Bend and Southaven Utilities NA - North Bend and Southaven AWP EMEAR - Roosendaal
13.3.1.1. Integrated ARI Parts Catalog, techpub
13.3.2. SmartEquip integration