1. why is my bill so high
1.1. It seems there was a rate increase of 20% between November 2015 and November 2016. Are there any other questions about your account? Would you like me to: -Complete your bill payment -Provide tips or suggestions for reducing usage -Start a billing inquiry -Discuss payment options
1.1.1. what are my payment options
1.1.1.1. Here are some alternative payment options that you may be interested in (click for more information): -HEER Application -SDP -CARE -Rebates
1.1.1.1.1. sdp
1.2. It seems your usage went up by 50% between October and November of this year. These are the three biggest contributors to higher energy usage in Southern California: -Air conditioner/heater usage -Pool pumps -Older model refrigerators Which of these may apply to you?
1.2.1. i have a pool pump
1.2.1.1. You may qualify to receive rebates for the purchase and installation of a more energy-efficient pool pump! Please say "Yes" if you would like to continue, or say something else.
1.2.1.1.1. yes
1.2.2. none of the above
1.2.2.1. I see. Here are some other reasons why your usage may have gone up: -Click here for details about how someone may be stealing your electricity -Request a billing inquiry -Learn more about alternative payment options
1.2.2.1.1. i would like to request a billing inquiry
1.3. It seems there was a change in the number of days in the billing period. Last month was your first month with SCE and your monthly bill contained only 11 days. Is there anything else I can help you with?
1.3.1. can you take me to where i can pay it
2. where is my bill
2.1. Your bill was sent out on December 1st. Did you receive your bill? Or would you like to be redirected to your latest statement and energy usage chart?
2.1.1. take me to where I can pay it
2.1.1.1. Sure! Redirecting you to MyAccount now.
2.1.2. i didnt get my bill
3. i would like to request a billing inquiry
3.1. Sure! Which month would you like to initiate a billing inquiry for?
3.1.1. September
3.1.1.1. Got it, September. Could you confirm the following appliances in your house? -Whirlpool 24.5-cu ft Side-by-Side Refrigerator -Dewalt DXH40FA 40,000 BTU Forced Air Propane Heater
3.1.1.1.1. that is correct
3.1.1.1.2. i also recently bought an entair 011018 intelliflo 3hp pool pump
4. can you confirm my last payment
4.1. Absolutely. The last payment posted to your account was for $43.78 on November 21st, 2017. Has your request been satisfied, or is there something else I can help you with?
5. where can I go to pay my bill
5.1. I'm happy to provide you with the address to an authorized payment center. Please confirm that your zip code is 91791 or provide a different zip code.
5.1.1. that is correct
5.1.1.1. Great! Opening a new window with locations near there now.
6. how much electricity do different domestic appliances use
6.1. You can estimate the amount of electricity an appliance uses with the equations below. Note that these equations do not account for the power required by motorized appliances, such as air conditioners, dishwashers, and refrigerators. Additionally, these equations assume that the power supply is single-phase, which is typical for most homes. First determine the amount of power (watts) of the appliance. Manufacturers typically indicate the wattage on the back of the appliance. If the wattage is not given, look for the amperage (AMPS) and voltage (volts) listed on the appliance. To determine how much it costs to operate an appliance for a month, simply multiply the wattage times the number of hours the appliance is used and divide by 1000 to get the kWhs. For example, let's calculate the monthly cost of a 60 Watt light bulb used 5 hours per day: 60 Watts X 5 hours per day = 300 Watt hours 300 Watt hours X 30 days per month = 9000 Watt hours 9000 Watt hours / 1000 = 9 kWh 9 kWh X $0.14 = $1.26 Monthly cost to operate KWH conversion amps x volts = watts watts x hours used = watt hours watt hours / 1000 = kilowatt hours (kWhs) kWh X $0.14 = hourly cost"
7. how do i get a rebate / how do i lower my bill
7.1. Please click below for information on rebates for smart thermostats, solar panels, and more:
8. how do i set up a payment plan
8.1. You can click <here> to see if you qualify for a payment plan based on income or medical baseline.
9. do i have a smart meter in my home
9.1. Checking my database now... Yes, it seem you have a smart meter installed in your home! Has your request been satisfied, or is there something else I can help you with?
10. i would like to change my preferred contact
10.1. Sure! Who would like to register as your preferred contact, and what is the best number to reach them at?
10.1.1. Jane Smith 555-123-4567
11. i havent received my bill
11.1. I'm sorry to hear that. Your last statement date was December 1st. It generally takes around 4 business days for the bill to arrive in the mail. Could you confirm that your billing address is 123 Cherry Lane, Los Angeles, CA 90210?
11.1.1. No. My billing address has changed
11.1.1.1. I see. Could you give me the address you would like me to update your account with?
11.1.1.1.1. 456 Orange Rd, Los Angeles, CA 90210
12. what is my (customer) account number
12.1. The customer account number I have on file for you is 293739120. Has your request been satisfied, or is there something else I can help you with?
13. what is my current electricity usage(/rate)?
13.1. 1200kw were consumed last month
13.1.1. is that normal for me? or is it high?
13.1.1.1. That number is slightly above average for you. Also, I noticed that the average temperature was slightly (higher/lower) than normal last month. That may have had an impact on your bill!