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Operating Themes by Mind Map: Operating Themes
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Operating Themes

Make pre-sales customers want to contact us

Customers BATNA doesn't encourage them to contact us

Determine if they're system-level, ISR level, or transactional

Make collaboration core to ISR/FSE jobs and core to C/C collaboration

Use system diagram tools to allow employees / customers to communicate how things work

expand ... content generator

Always remind internal/external customers of the value of channel

Create a new welcome to email, include regional ISR/FSE, show-off parts list

Include Profiler link in all leads

Include link to collaborate in all printer-friendly versions

Include link to collaborate in all advisor interactions

Make customers beg for UP

Use same queries in Profiler in MyNI

Show customers value of UP through collaboration

Make the long tail cheaper by making customers market to other customers

expand more on this ... PL -> community

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