1. Symbols
1.1. Grow Here
1.2. Build Here
1.3. Need ideas
1.4. Finish MindMap
2. Organization
2.1. the structures for ensuring cooperation between people
2.2. the principles for organizing are customer orientation and speed of communication
2.3. ensure employees are empowered to understand and deliver value without asking for permission
2.4. teach people how to give and receive constructive feedback
2.4.1. DIG HERE! What is constructive feedback?
2.5. Kanban Boards - daily and weekly views of the pull system. WIP/Blockers/Performance reviews/Problems
2.5.1. What type of Kanban board am I going to build and follow, as an exercise???
3. Performance
4. Process
4.1. Value Streams are the 'vehicle' for delivering customer value.
4.2. Pull systems start when the Customer places an order.
4.3. Value Stream Mapping
4.3.1. Helps us effectively understand, analyze and identify improvements to processes.
4.3.2. Waiting time and cycle time of each step.
4.3.3. A Kaizen Burst / Event - is an area that needs more investigation.
4.3.4. Lead Time. Process Cycle Efficiency (PCE)
4.3.5. Takt time - the pace the process must go in order to keep up
4.4. Improvement plans have a maximum timeframe of 3 months.
4.5. 5S
4.5.1. Sort - identify the essential. The essential what?
4.5.2. Simplify or Set in Order - everything is in it's place and easy to find.
4.5.3. Shine - keep the workplace clean and organized
4.5.4. Standardizing - work practices should be consistent
4.5.5. Sustain - maintain the progress and look for even more ways to improve.
5. Customer
5.1. Investigate the VoC
5.1.1. Observe
5.1.2. Interview
5.1.3. Survey
5.2. The Customer may define any number of characteristics for the product or service.
5.2.1. Requirements vs Wishes
5.2.2. CTQ Tree
5.2.3. If me and all my parts are the customer, what are our requirements?
5.2.4. What would be a good example for demonstration purposes on my website?
5.3. Who is the Customer?
5.3.1. Employees
5.3.2. Consumers