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"Real" usability by Mind Map: "Real" usability
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"Real" usability

Leveraging technology

Quality time

Health

Family and friends

Ideas

Time for clear thinking

Connections

Innovation

Staff at work

Motivation/satisfaction

Sense of belonging

Recognition

Not bored

Communication, Knowledge sharing, No lost information, Broad perspectives

Standard training

Accessibility - disabled/remote people

Services

Education

Social

Making money

Automation/standardisation, Quality, Customer service, Customer satisfaction, Reduced costs, Profit, Reduced time

Standardisation, Policy and process

Helping

Yourself

Doing something you have never done before

Doing something you couldn't do before

Others

Change the world

Make things accessible to everyone

Time

Life is short, Spend it with your family and yourself not 'Internet banking'

NO repetition, automate the boring stuff

People... erm... users

Research

Understand

Involve

Buy-in

Early

Meeting expectations

Right metaphor

Process flow

Common sense

Brand, Visual design is important

Language of experience, It works, intuitive, simple, obvious, utility, easy, process