Trend in hospitality

1. Personalized service

1.1. Story telling

1.2. Knowlegde about guests

2. Technology

2.1. Smartphones on a daily basis

2.2. Self check in, buying online

2.3. Contacting guest online, online costumer serivce

3. International visitors

3.1. Multitude of languages

3.1.1. Project specifications

3.1.2. End User requirements

3.1.3. Action points sign-off

3.2. Tailored experience

3.2.1. Properly suited to culture

3.2.2. Minding unique needs of quests

4. Social media

4.1. Interacting with guest

4.1.1. Materials

4.1.2. Personnel

4.1.3. Services

4.1.4. Duration

4.2. Real time damage control

4.3. Promotion

5. Millenials

5.1. Age 18-34

5.2. 50% of all the travelers

5.3. Purchasing power, great influence

5.4. Travel frequently, use technology,