CHAPTER 4 : MARKETING AND ADVERTISING
by Hafizi Saifuldin
1. Personalization and Behavioral Marketing
1.1. Personalizaton : the matching of services, products, and advertising content with individual consumers and their preferences
1.2. User profile : the requirements, preferences, behaviors, and demographic traits of a particular customer
1.3. Cookie : it collects user's data file (like site visited) and place into user's hard drive
2. Web Advertising
2.1. Interactive marketing : online marketing by which facilitated by the internet. Means the marketers or advertisers can directly communicate to buyers
2.2. Basic advertising method
2.2.1. Ad view : how many times a user is call up to see the ads
2.2.2. Button : a small banner that is linked to a website
2.2.3. Click ; how many clicks user performed it would redirect the user to an ads
2.2.4. Visit : users visit the ads page
2.3. Why online advertising : -cost reduced -easy to access -not wasting your time
3. Decision-Making Process
3.1. Players in the decision process : -initiator -influencer -decider -buyer -user
3.1.1. E-loyality : a commitment by customer to repurchase the goods or services provided
4. Loyality, Satisfaction and Trust
4.1. Customer loyalty
4.1.1. Online trust : the belief that an online store or webstore can deliver (goods or services) as what they promised
4.2. Trust : phychological status of willingness to depend on another person to do somethimg
4.2.1. How to increase trust : -affiliate marketing -word-to-mouth -ads review collaboration with others