Interview
by Ryan Ford
1. Energetic
1.1. Fun days.
1.2. Motivating teams in times of extended distrusption
2. Challenging
2.1. HA's when they are not representing the airline in times of disruption
3. Innovative
3.1. Pier 2 works - graphics, cupboards etc
4. Integrity
4.1. Upholding own and teams standards and correcting when necessary.
5. Accountable
5.1. Airline movements in check-in
5.2. Area of responsibility
5.3. Direct reports training and developemtn
5.4. Communication to the team and wider community when on shift via briefings and meetings.
5.5. Achieving KPI's alongside airlines and HA's.
5.6. Implementing and carrying out contingencies durng disruption
5.7. Mentoring
5.8. HR related - Absence management, disciplinary etc
5.9. Team welfare, especially after disruption or Defib call
5.10. Terminal representation during Bronze meetings and decimating out information.
5.11. Morning and evening conference call with IOM
5.12. First responder for fire activations and medical calls.
5.13. Resourcing
6. What can you bring to the role?
6.1. Leadership
6.2. Enthusiasm
6.3. Passion
6.4. Strong desire to learn
6.5. High performance standards (Personally and for the team)
6.6. Proactive mindset
6.7. Resilience
6.8. Calm under pressure
7. Approachable
7.1. Ensure team are adhering to uniform standards
7.2. Visible around the terminal to assist where possible.
8. Proactive
8.1. Smoothing out the
8.2. Setting up queuing systems for the day to preempt the busy periods.
9. Pace
9.1. Baggage system outage, caging operations
9.2. Shuttle outage
10. Respect
10.1. Dealing with family during/after defib calls
10.2. Assisting with passengers during disruption
10.3. Aggressive/disruptive passengers
11. Why do you want the job?
11.1. Development
11.1.1. Motivated by strong desire to learn and grow
11.1.2. Build on knowledge to gain experience in different field.
11.2. Passion for working in airport.
11.2.1. Excitement
11.2.2. Buzz of airfield.