Problem Mgmt

Get Started. It's Free
or sign up with your email address
Rocket clouds
Problem Mgmt by Mind Map: Problem Mgmt

1. Pro-active

1.1. Monitoring

1.2. Trending

2. Governance

2.1. AXA Tech

2.2. Service

2.2.1. Service Mgmt

2.2.2. Service Assurance

3. Interfaces

3.1. Incident

3.1.1. Post Incident Review

3.2. Change

3.2.1. Post Change Review

3.3. Projects

4. Process

4.1. Identify

4.2. Record

4.3. Classify

4.4. Investigate

4.5. Diagnose

4.6. Resolve

4.7. Close

5. Metrics

5.1. # Problems by Status

5.1.1. Open

5.1.1.1. Hold

5.1.1.2. Awaiting Confirmation

5.1.1.3. Average Age of Problems

5.1.1.4. # Outstanding Actions

5.1.2. Closed

5.1.2.1. % No Action

5.1.2.2. % In SLA

5.1.2.3. % Out of SLA

5.2. Trends

5.3. # of Re-occurances

5.4. % Problems Reviewed

5.5. Customer Satisfaction