Negative Online Feedback
by Etceex nl (Etc ee x)
1. EVALUATING
1.1. Different complaints
1.1.1. Opinion
1.2. Problems
2. UNDERSTANDING
2.1. Loyalty
2.2. Kind
2.3. Empathy
2.4. Respect
3. COSTUMER STATISFACTION
3.1. Changes
3.2. Service
3.3. Coöperation
3.4. Review Sites
3.5. Image
4. Communication
4.1. Problem Solving
4.2. Team Building
4.3. Responsiveness
4.4. Feedback
4.5. Apology