1. Collaboration
1.1. List of Communities and Forums
1.2. Hackathons to explore shared challenges
2. Guidance
2.1. A list of service design, delivery and innovation initiatives in govt
2.1.1. Govt Innovation lab Map (PDF image)
2.1.2. DESIS Network Lab List (Website)
2.1.3. The UK Behavioural Insights Team AKA Nudge Unit publications (Website)
2.2. A catalogue of APIs, code, reusable components, common platforms, etc
2.3. Stories and lessons from the Service Innovation team (blog)
2.4. Best practice and how to guides
2.4.1. Guidance on getting started (Google Doc)
2.4.2. Service Design guidance (website)
2.4.3. API guidance
2.4.4. GovLab Public Problem Solving Canvas (Website)
2.4.5. ICT Govt NZ Guidance (website)
2.4.6. British Columbia Service Design Playbook (PDF)
2.4.7. US digital Services Playbook (website)
3. Please comment and vote on what you feel is most needed or missing to help us prioritise for your needs. Please add links to good examples.
4. Tools list & access (list document)
4.1. Service Design tools
4.1.1. Service Design Tools (Web Toolkit)
4.1.2. Ideo HCD Toolkit (website)
4.1.3. Social Innovation Lab Kent Method deck (website)
4.1.4. Choose your own adventure apps
4.1.5. Media Lab Amsterdam Toolkit (webpage)
4.1.6. NYC Civic Service Design Toolkit (webpage)
4.1.7. Practical typography guide (Webpage)
4.2. Dev tools
4.2.1. Code development
4.2.2. Testing tools
4.2.3. Virtual machines
4.3. Productivity & collaboration tools
4.3.1. Agile
4.4. UX Wellington Toolkit (webpage list)
5. Resource sharing
5.1. Service Design Artefacts Repository (nothing exists that we know of, do you need this?)
5.1.1. Lab+ Phase 1 (bubble diagram)
5.1.2. Resource hub for user research