Design Thinking

1. Understand

1.1. Research

1.1.1. User Needs

1.1.1.1. How to Run an Empathy & User Journey Mapping Workshop

1.1.2. Challenges and Constraints

1.1.3. Interviews

1.1.3.1. Stakeholders

1.1.3.2. Users

1.1.4. Observation

1.1.4.1. Codes and Rituals

1.1.4.2. Behaviours

1.1.4.3. Fly on the wall

1.2. Output

1.2.1. Persona Canvas Template

1.2.2. Mapping

1.2.2.1. Ideally with the users

1.2.3. Examples

2. Identify

2.1. Proritise challenges

2.2. Establish point of view

2.3. Output

2.3.1. How might we

3. Execute

3.1. Prototyping

3.1.1. Story boards

3.1.2. Business Model Canvas

3.1.3. Value Proposition Canvas

3.1.4. Mood Boards

3.2. Prototype Iterations and Tests

3.3. Create discussion

3.4. Learn and Refine

3.5. User Experience

4. Support Material

4.1. The Ball Point Game

5. Toolkits