Improve Customer Service with MeisterTask and Zendesk

Improve Customer Service with MeisterTask and Zendesk

Good customer service is a vital part of almost any company’s long-term success. The experience a person has when contacting the support team can mean the difference between a happy, returning customer and a disgruntled ex-user, who may even cause lasting damage to the business by sharing their bad experience with friends and followers. Read article “Improve Customer Service with MeisterTask and Zendesk”

From Collecting Dots to Connecting Dots: Using Mind Maps to Improve Memory and Learning

From Collecting Dots to Connecting Dots: Using Mind Maps to Improve Memory and Learning

Mind maps can improve memory and learning by helping students transition from collecting dots to connecting dots. This post—which was adapted from a talk given by Toni Krasnic at Biggerplate Unplugged 2016—examines the importance of learning how to learn. It provides a short overview of principles of memory and learning and effective learning techniques, and demonstrates how students can use mind maps to become more effective learners. Read article “From Collecting Dots to Connecting Dots: Using Mind Maps to Improve Memory and Learning”