Legacy system

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Rocket clouds
Legacy system by Mind Map: Legacy system

1. Plans

1.1. Bill days

1.1.1. 7

1.1.2. 14

1.1.3. 21

1.1.4. 28

1.2. Sim only

1.2.1. red connect

1.2.2. simply smart

1.2.3. perfect friends

1.2.4. anything that has connect

1.2.5. red 30 days

1.2.6. add ons

1.2.6.1. 1 GB for 8 e

1.2.6.2. 3 GB for 15 e

1.3. sim & phone

1.3.1. 40

1.3.2. 60

1.3.3. 80

1.4. MBB

1.4.1. red +

1.4.2. red super

1.4.3. 4G home

1.4.3.1. add on

1.4.3.1.1. 100

1.4.4. add ons

1.4.4.1. 5

1.4.4.2. 10

1.4.5. Cancellation

1.4.5.1. 14 days

1.4.5.1.1. no termination fees

1.4.5.1.2. cancel after getting the device back

1.4.5.2. out of contract

1.4.5.2.1. terminated after 28 days

1.4.5.2.2. pays no ter. fees if ONLY he has a wifi bb unlimited

2. Account

2.1. NAC

2.1.1. 12 monthes vodafoner

2.1.2. 200 E

2.1.3. 3 times

2.1.4. need make and model

2.1.4.1. Imei

2.1.4.2. req pass

2.1.4.3. attaching phone to sim 24 hours

2.1.4.4. send mes or email

2.1.4.5. for iphone 3 working days / android from 5 - 10 days

2.2. upgrade

2.2.1. creteria

2.2.1.1. checking

2.2.1.1.1. DD existance

2.2.1.1.2. after 3 month in sim only

2.2.1.1.3. out of contract for 24 month contracters

2.2.1.1.4. balance cleared

2.2.2. ordering

2.2.2.1. manual

2.2.2.1.1. filling form 3-5 bueness days

2.2.2.2. system

2.2.2.2.1. 2 days

2.3. Barring

2.3.1. 10

2.3.1.1. 2 months without payment

2.3.1.1.1. reconnection fees can be canceleed if he set up a dd

2.3.2. 50

2.3.2.1. security intrest

2.3.2.2. payment

2.3.3. 60

2.3.3.1. port out

2.3.3.2. late payment

2.3.3.3. migrated

2.3.3.4. 14 cooling off

2.3.4. 70

2.3.4.1. terminated

2.4. roaming

2.4.1. simply smart out of this

2.4.2. 24 hours to activate

2.5. things to add

2.5.1. cab of internet

2.5.2. vice mail

2.5.2.1. 353785

2.5.2.2. to transfer calls 0.6 cents

2.6. Cessation

2.6.1. porting out

2.6.1.1. reason ?

2.6.1.2. give cust.no.

2.6.1.3. cust can req NAC

2.6.2. customer advocasy

2.6.2.1. terminated without fees

2.6.2.2. transfer ownership

2.6.2.3. migration to PayG

2.6.2.4. * action item for advocacy team to make a req

2.6.3. migration to PayG

2.6.3.1. Reason?

2.6.3.2. check craiteria of upgrading

2.6.3.3. always there will be a final bill to pay

2.6.3.4. migration takes 8 days for new and 24 hours for old

2.6.3.5. contract status

2.6.3.5.1. in contract

2.6.3.5.2. out of contract

2.6.3.6. he needs to be out of contact

2.6.4. out of contract

2.6.4.1. terminated in 28 days

2.6.4.2. ct req (team of cancelling(

2.6.4.3. notice that no will be wiped out completely

3. To the account

3.1. payment

3.1.1. CASH

3.1.1.1. store

3.1.1.2. post office

3.1.2. DD

3.1.2.1. starts 4319

3.1.2.2. cant be canceled

3.1.3. CD

3.1.4. Bank

3.1.4.1. IPAN

3.1.4.1.1. canceled from bank

3.1.5. I.P

3.1.5.1. active

3.1.5.1.1. 12 weeks / 3 monthes

3.1.5.1.2. 3 times

3.1.5.1.3. 6 monthes vodafner

3.1.5.1.4. pays 50% on spot

3.1.5.1.5. trensfered to the credit collection

3.1.5.2. barred

3.1.5.2.1. 24 weeks / 6 monthes

3.1.5.2.2. pays first wave on spot

3.1.5.2.3. transferred to retail support

3.1.6. P2P

3.1.6.1. active

3.1.6.1.1. twice / year

3.1.6.1.2. give chance for 24 - 48 hours

3.1.6.1.3. 6 monthes vodafoner

3.2. validation

3.2.1. name

3.2.2. email

3.2.3. adress

3.2.4. date of birth

3.2.5. alternative no

3.2.6. Flashing

3.2.7. self-serving pin

3.2.7.1. last 4 digit of customer no.

3.3. transfer of ownership

3.3.1. personal to personal

3.3.2. personal to bueness

3.4. returning devise

3.4.1. 28 days / manufacture fault

3.4.2. 14 cooling off period

3.4.3. network garentee

3.4.3.1. in the first 30 days

3.4.3.2. check tech/req device/cancel contact

3.4.3.2.1. ask for order no/mak sure a bill pay/packing list

3.5. insurance

3.5.1. within 30 days

3.5.2. takes 2nd hand phone

3.5.3. cancelling

3.5.3.1. in 14 days

3.5.3.2. more than 14 , after 3 months

3.5.4. pays 12.99 E

3.5.5. warrenty

3.5.5.1. apple 1 year

3.5.5.2. android 2 years

3.5.6. he gets transfereed to the insurance team