CHAPTER 5 : THE FOOD SERVICE INDUSTRY

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CHAPTER 5 : THE FOOD SERVICE INDUSTRY by Mind Map: CHAPTER 5 :  THE FOOD SERVICE INDUSTRY

1. Learning Objectives;

1.1. i. To understand food service concept

1.2. ii. To understand the forms of services

1.3. iii. To understand the food service classification

1.4. iv. To explain restaurant ownership

2. Definition of Food Service Concept

2.1. The art of supplying food and beverage services away from home or to the home but prepared elsewhere.

3. The Forms of Service

3.1. - Form of service refers to the way food and beverages are presented to the guest. - Different forms of service address the varying needs of different market segments and also contribute to the guest’s perception of value.

4. The Food Service Classification

4.1. Class I - Serves prepackaged foods that do not have to be prepared, other than possibly heating and serving in the original package within 4 hours. Hot and/or cold beverages may also be served. Class II - In addition to the above, commercially precooked hot dogs, kielbasa, and soup may be heated if transferred directly out of the original package and served within four (4) hours. Hot and/or cold beverages may also be served. Class III: Has exposed, potentially hazardous foods that are prepared by hot processes and consumed by the public within four (4) hours of preparation. Class IV: Same as Class III except the foods can be held longer than 4 hours before being consumed by the public.

5. Restaurant Ownership

5.1. Independent Restaurant - Have one or more owners - Owner has greatest independence, creativity and flexibility as well as risk - Eg: Nasi Kerabu Restaurant, Tropix Bistro, Dondang Sayang House

5.2. Chain Restaurant - May be family-owned or owned by a corporation - Eg: Burger King,Domino's Pizza, Hard Rock Cafe, Kenny Rogers Roasters (Asia),Starbucks, T.G.I. Friday's , Sate Kajang Haji Samuri, Old Town White Coffee and Sri Ayuthayya.

5.3. Franchise Restaurant - Are business arrangements between the franchisee (the individual business operator) and franchisor (the franchise company) - The franchisee pays the franchisor an annual fee based on sales. - Eg: KFC, Pizza Hut and A&W