COM 105

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COM 105 by Mind Map: COM 105

1. Observations

1.1. Chapter 1 is good

1.2. Hard to get communication right

1.3. Class 2

1.3.1. Goals Writing Skills Personal communication Communicate on a better level Learning new styles Being clearly understood by others Want only the information I need, not whole story Clarity & Clarify (skills) Effective c ommunication Skills / Methods More Compassion Know your audience Respect people's language & use words they can understand - keeps them from shutting you out. Non verbal communication - see it, act it Assertive but not condescending Set a goal for what we want from the conversation Retain Knowledge Practice it Refine & repeat Notes Active Listening Skills to further career Good grade At least 2 revisions per assignment Zero plagiarism - make this a personal goal Papers Content Organization Grammar & Mechanics APA formatting (Zero plagiarism), good references)

1.3.2. Learned Different levels of communications - plus technology - the evolution How to cite and research Research is a big key - know what you are talking about. Organizational learning Social vs Workplace communication Formal vs Informal Guidelines and Methods for communication Policies - how to create, implement, enforce. Ethics Roles in an organization - differences Traits of a good leader "Words that Work" - Frank Lutz Reiterates and hones prior principles - logical fallacies What do you want me to teach other students? Technology (the stuff we didn't go over), shared docs. The links (mindmeister & pearltrees) Let them know that the class is to become more comfortable with different forms of communication. (explain core content, not oral communication).

2. Article Links

2.1. Web Links

2.2. Documents

2.3. Week 1 Readings

2.3.1. Business technology etiquette. (n.d.). The Emily Post Institute

2.3.2. Checklist of Communication Best Practice Solutions

2.3.3. Basic business communication: 7 self-test questions to freshen your communication skills.

2.3.4. Communication checklist: Best practices in managing change.

2.3.5. Organisational diversity: Building culturally diverse teams.

2.3.6. Namara, C. (n.d.). Group dynamics: Basic nature of groups and how they develop.

3. Classes

3.1. Course Site

3.1.1. Assignments M1 A3 Assignment 3 Grading Criteria Maximum Points Identified likely differences among team members in the scenario specified. 32 Recommended ways to enhance the positive impact of the differences and minimize the negative impact. 24 Supported statements with reasons and examples. 24 Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources; displayed accurate spelling, grammar, and punctuation. 20 Total: 100 M2 A2 Assignment 2 Grading Criteria Maximum Points Discuss the purpose of the proposed antiharrassment policy. 20 Discuss whether implementing the antiharassment policy would be beneficial for the CEO. 20 Discuss the importance of having an antiharassment policy in place. 20 Outline the communications plan and discuss how the CEO should present the antiharassment policy to staff. 20 Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources; displayed accurate spelling, grammar, and punctuation. 20. Total: 100 Policy Manual Notes Write it clearly but politically in case it is released to the public. Untitled M4A1 Assignment 2: Someone to Respect and Admire There are leaders in every field of study and business around the world. Select a business leader you admire. Use your textbook, the Argosy University online library resources, and the Internet to select a leader and then to research the leader’s career. Write a paper on your selected leader. Include the following in the paper: Give an overview of the organization and the leader. Explain how the person demonstrates integrity or ethics, giving examples. Provide your own insight into the organization or leader. What makes the person or organization stand out? If you were in that person's place or worked for the organization, would you make the same choices? Why or why not? Write a three- to four-page paper in Word format. Apply APA standards for writing style to your work. Also use APA to cite books, articles and websites used in your research.  Use the following file naming convention: LastnameFirstInitial_M4_A2.doc. By Sunday, June 2, 2013, deliver your assignment to the M4: Assignment 2 Dropbox. Assignment 2 Grading Criteria Maximum Points Identify leader and leader’s role. 4 Summarize relevant and important information about your selected leader and organization. 20 Explain how the leader demonstrates integrity and ethics. 20 Explain personal perspective on the selected leader and organization. 20 Support statements with reasons, examples, and research information. 20 Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources; displayed accurate spelling, grammar, and punctuation. 16 Total: 100 M5A1 Assignment 1: Putting the Puzzle Together Every group, whether social or professional, has roles that need to be filled in order for the group to function effectively. Sometimes, people choose the role they want to play. At other times, people may naturally fall into a role without even realizing it. Research group roles or group dynamics using your textbook, the Argosy University online library resources, and the Internet. Write an essay on the topic. Address the following: What types of group roles are there? Name and describe at least six different roles.  Also, note that similar roles are known by different names, for example, leader and facilitator. What you call a role is not as important as doing a good job of explaining the purpose and duties of each role. Can some roles have more than one person in that role in one group? If so, which roles are they? Which roles, if any, cannot have more than one person in the role in one group? Why? Can you rank the roles in order of importance? If yes, do so and explain your ranking. If you could not rank the roles, explain why. Is it because all roles are equally important? What role do you tend to play in groups? Is it a role you choose because you enjoy it or because you are just naturally good at it? We have all had to struggle with some roles we were required to play. Describe such an experience from your personal or professional life. Explain the difficulty and how you solved it. In a summary paragraph, discuss the value or constraint that you find with group roles. Discuss how knowledge of group roles will help a group communicate and work together. Write a 4-5 page essay in Word format. Apply APA standards for writing style to your work. Include a bibliography for any articles and websites used in your research.  When saving your essay, use the following file naming convention: LastnameFirstInitial_M5_A1.doc. By Wednesday, June 5, 2013 deliver your assignment to the M5: Assignment 1 Dropbox. Assignment 1 Grading Criteria Maximum Points Analyzes and explains at least six different types of roles in groups. 40 Discusses and supports whether one person may play more than one role in a group. 40 Discusses and supports whether or not roles can be ranked in order of importance. 40 Explains and supports the role the student typically plays in groups. 40 Describes an event where the student personally struggled with his/her role within a group and how the struggle with this role was overcome. 40 Discusses how knowledge of group roles will help a group communicate and work together. 36 Style (8 points): Tone, audience, and word choice. Organization (16 points): Introduction, transitions, and conclusion. Usage and Mechanics (16 points): Grammar, spelling, and sentence structure. APA Elements (24 points): In text citations and references, paraphrasing, and appropriate use of quotations and other elements of style. 64 Total: 300 M5A2 Assignment 2: Ethics and Integrity at Work There are a host of situations in the workplace that can be obvious breeches of ethics and integrity. Suppose an employee constantly uses his or her work computer (and work time) to surf the Internet. Explain why you feel this is or is not an example of stealing from the organization. Give some other “nontraditional” examples of stealing from an organization. Explain why you believe the actions to be stealing. Read this article and think about your opinion. Then consider other possible situations that may present a dilemma of ethics and integrity. Web surfing “as addictive as coffee.” (2005, May 19). Website. Retrieved from By Thursday, June 6, 2013, post your response to the appropriate Discussion Area. Through Sunday, June 9, 2013, review and comment on your peers’ responses.

3.1.2. Announcements Momentum (download file here) Reasons to Cite Your Credibility Credit and respect to authors Validation (validate your own ideas) Show that you have read it Check the facts Protection

3.1.3. Week 1 Ideas Resoures Communication 105 Links Writing & Communication Communication Checklists Create and use these to help create complete and timely communications. Communication Management The art of communicating everything that other people need in order to understand what you want Not easy, error prone, requires constant monitoring and adjustment. Built on relationships (no emotional casualties) Communication at Work Diversity minded People Centered Legal Effective

3.2. Day 1

3.2.1. Welcome

3.2.2. Personal Goals Write 5 in your notebook Review these & note progress

3.2.3. Definitions

3.2.4. Good grade Read a lot, write a lot, discuss a lot Benchmarks 250 words for main post 100 for replies 0 Plagiarism Time Vs Grade Assuming you do good work... A 20 B 15 C 10 D 5 F 2 Create a good product Directly relates to topic Clear main purpose & sub-points Logical organization Correct Grammar Correct APA Citation

3.2.5. Good learning Curious, interested, focused Replace old errors & habits with new better knowledge & habits Good notes New information New vocabulary Every 30 min or so, stop to write learnings, ideas, questions Good Resources Communication at Pearltrees COM 105 Readings Student Home

3.2.6. Theory 2 Types of Theory Communication as Organism with structure & channels. Writing & Speaking (Clear thinking, Simple writing. Positions People & Information Message Sender Receiver Outcome

3.3. Day 2

3.3.1. Announcements & Purpose Purpose: Help you achieve as much as you can Post work on-time Turn in any late work by Friday 11/22/2013 Improve Presentations Identify & Use Resources Your Questions

3.3.2. Week 2 Concepts Diversity What are the issues? How do we respect? Mark's story about teaching. Letters from Birmingham Jail HBR 7 Tips Constructing Messages What is your goal for the communication What is your content and argument? Who is your audience What do they need to hear Based on this, write your content Organize it into an argument Discuss arguments, look up on Purdue Change Management Change Checklist Resistance Types Responses

3.3.3. Writing Advice Find examples First Work by Imitating Then by Improvising Then by Evaluating

3.3.4. Presentation Assignment Module 2 Assignment Notes Suppose you work for an organization that currently does not have an antiharassment policy. You are going to develop an antiharassment policy for the organization and persuade the CEO to adopt it. Create a PowerPoint presentation to convince the CEO of the need for such a policy. Use the speaker notes area to write explanations and arguments and to cite sources. Address the following in your presentation: Develop an eight- to ten-slide presentation in PowerPoint format. Apply APA standards where appropriate for references. Use the following file naming convention: LastnameFirstInitial_M2_A2.ppt. Requirements All Presentations Have Audience Quality Purpose Message Eric Bergman's Advice Anti Discrimination Resources Google search Site 1 NYU Policy List of Links Outline your presentation/ideas Create your presentation

3.3.5. How to Analyze Information (Example of perspective, evidence, and persuasion)

3.3.6. In-class speaker practice, invitation to give 2 minute presentations (show and tell) for speaker practice.

3.4. Day 3

3.4.1. Topics Write out learning & share Review Progress, Questions Teams, planning, & decision making Theory Creating & Sending Good Messages Creating Communications Strategy Audience testing & interviews Key communication skills Discussion - What is communication today? Time Welcome & Share learning (90 min) with scenarios & ethics. Tower (30 min) Sending messages (50 m) Break (10 m) Communication Style (40 m) Policy manual notes (20m)

3.4.2. General Feedback Good discussions Support with research Post 2 good replies PPT Review

3.4.3. Build a Tower, Build a Team Run the experiment Write your observations of self & other Decision making Steps Biases Tower Video Roch P Video

3.4.4. Sending Good Messages Anatomy of an email Header & Date To, CC, BCC Greeting & names Content Signature Attachments Language Key communication skills Listening Sell benefits (what you get), not features (what it is/does). Repetition Message Length Multiple routes, your 4x4 Lutz - Words that Work Audience Analysis Key Questions 1. Who are my audiences? 2. What is my relationship to my audiences? 3. What are their likely attitudes toward my proposal? 4. How much do they already know? 5. Is my proposal in their interests? Approaches (Mary Munter) Point of View From whom? to whom? State it clearly - what are we arguing for? State the most important points, not minor details Allows for clear disagreement Find familiar, consistent messages that serve to motivate. Who should send the message?

3.4.5. Communication Style Videos Theory Goal: have people understand/do. (Tell, Command) Goal: have people decide. (Sell, persuade) Goal: get answers & support. (Consult) Goal: seek solutions together. (Join, provide input) Cornell West Rap your Order Match how they speak Express to impress Videos Decision Making Emotion Thought Body Language

3.4.6. Example Policy Manuals What is a Communications Policy How to write a Policy Manual Creating Communication Strategy Sunset Bay Health (good) UC Davis

3.4.7. Communications Policy Manual Instructions You are the VP of Human Resources Create a communications manual with best practices, company recommendations and scenarios all targeted at organizational communication. Create an overview (Table of Contents) for the manual. Begin by naming your organization and defining it's primary business. Components Brainstorm as groups - what is important to have rules about? - find 5 major topics Organization name and business description Heading 1 Heading 2 Heading... PG Ideas Action Plan to Communicate the policies How do we get this to people? Channels Sign as proof of training

3.5. Day 4

3.5.1. Organizational Learning Types of training None Cave Man Formal Classes Self-learning Benefiting from training

3.5.2. Organization at work Pattern yours after a known good example

3.5.3. Messages in Organizations CYA File If you don't write it down, it didn't happen Accountability Helps remind people Selective Memory Documentation is your memory Easy for you is probably painful for others Think of others while you write Communication is for you and others What goes in notes? For you? For others? How to manage information at work Communication policies

3.5.4. Leadership Assignment Our List Integrity Decisicveness Communication Tact People skills Just / Fair Understanding Physically fit Work well under pressure Supportive Firm , strong Knowledgable Honest Loyal Good work ethic Enthusiasm JJ DID TIE Buckle Research Says... How to write Compare Write draft Sleep Proofread & revise

3.5.5. Research Know your goals Find the keywords Find the good sources Keep lists of these (links) HBR McKinsey Church ( Look for reviews Then track down specific articles Look for the pros and cons Keep an annotated bibliography

3.6. Day 5

3.6.1. What have you learned. Personall

3.6.2. Suggestions Cures More Research Pros & Cons Framing Build Over Time Strategy Communication today Fragmented Incomplete Short Skinner Chomsky Debates = Longer Earlier debates = Longer, slower, more reasoning...higher quality Principles

3.6.3. Assignment Comments Treat the standardized ones as reports you would send in at work. Read all instructions and follow them. Refer back to the instructions & rubric regularly. Write a draft, sleep, revise. Treat the free-form assignments as your license to research and explore ideas. Develop your interest, write first ideas, find research support, update ideas with the new research Use multiple sources Look for pros and cons to every main issue.

3.6.4. Communication Theory Practice Settings Examples Successes Failures Situational Role Models Tools Rules

3.6.5. Your Learning Plan

3.6.6. Meetings Outline your own understanding of how to run effective meetings Our Text Questions Guidelines Chet Holmes Meeting guidelines "hold regular, highly productive, workshop-style meetings dedicated to improving every aspect of your business. In each of these meetings you will focus all of the relevant people on fixing just one small part of the business." "Together, you will brainstorm plans for how to improve this specific area, draft procedures to test, and ultimately create carved-in-stone company policies that everyone will be trained to follow. This constant attention to what I call the “three Ps”—planning, procedures, and policies—is essential if you want to easily and quickly grow your business." "It is essential that you schedule at least one hour a week to work on the three Ps."

3.6.7. Technology Personal Professional Individual Team Audio/Visual Mail/Fax

4. Goals

4.1. Pass

4.2. Retain

4.3. Apply in every day life

4.4. On Time

4.5. Learn how to communicate better

4.6. Not be afraid to communicate

4.7. Get the BA Psych

4.7.1. Show sons I can do this

4.8. Questions