H&H Roles and Responsibilities

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H&H Roles and Responsibilities by Mind Map: H&H Roles and Responsibilities

1. Intern Management (10%)

1.1. Recruitment

1.1.1. Public Website Information

1.1.2. Advertisement with University Partners

1.2. On-Boarding

1.2.1. Internship Application

1.2.1.1. Resume

1.2.1.2. Cover Letter

1.2.2. Volunteer Application

1.2.2.1. Salesforce Contact Data File

1.2.2.2. Physical Signatures for Liability/Photo Release

1.2.3. Interview with Special Programs Director

1.3. Training

1.3.1. Horse Leader Training

1.3.2. Side Walker Training

1.3.3. Changing Leads Training

1.3.4. Intern Orientation/Training

1.3.4.1. Quick Reference Sheet

1.3.4.2. Script

1.4. Scheduling/Support

1.4.1. School Paperwork Requirements

1.5. Off-Boarding

1.5.1. Project Wrap Up

1.5.2. Goodbye Card and Gift

1.5.3. Final Evaluation/Paperwork

2. Marketing/Communications (25%)

2.1. Social Media

2.1.1. Facebook

2.1.2. Instagram

2.1.3. Twitter

2.2. Heartbeats Newsletter

2.3. Website Administration

2.4. Mailings/Print Media Support

3. IT Infrastructure (10%)

3.1. Salesforce Administartion

3.2. Form Assembly Administration

3.3. Cybersecurity

3.4. Documentation

3.4.1. Program Policies and Procedures Manual

3.4.2. Salesforce Manual

3.4.3. Form Assembly Manual

3.4.4. WordPress Manual

4. Volunteer Management (50%)

4.1. Volunteer Recruitment

4.1.1. Advertisement

4.1.1.1. Online

4.1.1.2. In Print

4.1.1.3. Events

4.1.2. Volunteer Position Descriptions

4.1.2.1. Administrative

4.1.2.2. Barn Team

4.1.2.3. Community Creators

4.1.2.4. Equine Support Team

4.1.2.5. Events Team

4.1.2.6. Horse Leader

4.1.2.7. Horse Handler

4.1.2.8. Instructor's Assistant

4.1.2.9. Maintenance Team

4.1.2.10. Mentor

4.1.2.11. Side Walker

4.1.2.12. Special Projects

4.2. Volunteer On-Boarding

4.2.1. Volunteer Application

4.2.1.1. Salesforce Contact Data File

4.2.1.2. Form Assembly/Physical Form

4.2.1.3. Physical Signatures for Liability/Photo Release

4.2.1.4. Sex Offender Check

4.2.2. In Person Orientation

4.2.2.1. PPT

4.2.2.2. Script

4.2.2.3. Manual

4.3. Volunteer Training

4.3.1. Horse Leader (Experienced)

4.3.1.1. Online Training

4.3.1.1.1. Manual

4.3.1.1.2. Module

4.3.1.1.3. Quiz

4.3.1.1.4. Manual Read Acknowledgement

4.3.1.2. In Person Training

4.3.1.2.1. PPT

4.3.1.2.2. Script

4.3.1.2.3. Quick Reference Sheet

4.3.1.2.4. First Day Checklist

4.3.2. Side Walker

4.3.2.1. Online Training

4.3.2.1.1. Manual

4.3.2.1.2. Module

4.3.2.1.3. Quiz

4.3.2.1.4. Manual Read Acknowledgement

4.3.2.2. In Person Training

4.3.2.2.1. PPT

4.3.2.2.2. Script

4.3.2.2.3. Quick Reference Sheet

4.3.2.2.4. First Day Checklist

4.3.3. Barn Team

4.3.3.1. Online Training

4.3.3.1.1. Manual

4.3.3.1.2. Module

4.3.3.1.3. Quiz

4.3.3.1.4. Manual Read Acknowledgement

4.3.3.2. In Person Training

4.3.3.2.1. PPT

4.3.3.2.2. Script

4.3.3.2.3. Quick Reference Sheet

4.3.3.2.4. First Day Checklist

4.3.4. Horse Handler

4.3.4.1. Online Training

4.3.4.1.1. Manual

4.3.4.1.2. Module

4.3.4.1.3. Quiz

4.3.4.1.4. Manual Read Acknowledgement

4.3.4.2. In Person Training

4.3.4.2.1. PPT

4.3.4.2.2. Script

4.3.4.2.3. Quick Reference Sheet

4.3.4.2.4. First Day Checklist

4.3.5. Changing Leads

4.3.5.1. PPT

4.3.5.2. Script

4.3.5.3. Manual

4.3.6. Mentor Program

4.4. Volunteer Retention

4.4.1. Appreciation

4.4.1.1. Events

4.4.1.1.1. Fall Festival

4.4.1.1.2. National Volunteer Week Party

4.4.1.1.3. Monthly Potlucks

4.4.1.2. Birthday Celebrations

4.4.2. Evaluation Survey and Report

4.5. Volunteer Support

4.5.1. Maintain Volunteer Files

4.5.1.1. Collect Volunteer Information Update Forms Annually

4.5.1.2. Update Salesforce as Needed

4.5.1.3. Add E-mail Address to MailChimp Newsletter

4.5.1.4. Add to List of Name Tags to Print

4.5.1.5. Every 6 Months: Collect Hour Sheets, Total, Add Totals to Database for Each Volunteer and Add to Physical File

4.5.2. Communication

4.5.2.1. Bulletin Board

4.5.2.2. Instructor Communication

4.5.2.3. Volunteer Page in Community Section

4.5.2.4. Heartbeats

4.5.3. Scheduling

4.5.3.1. Automatic Reminders

4.5.3.2. Sign Up Online

4.5.3.3. Substitute Lists

4.5.3.4. Schdule Volunteers for Each Class Sesssion/Barn Team

4.5.4. Discipline Process

4.6. Volunteer Continuing Education

4.6.1. Weekly/Monthly Workshops for Specific Skills

4.6.1.1. List of Presenters

4.6.1.2. List of Topics

4.6.1.3. Basic Structure/Schedule

4.6.2. Volunteer Page in Community Section

4.7. Volunteer Groups

4.7.1. Recruitment

4.7.1.1. Community Connections

4.7.1.2. Public Website Information

4.7.2. Scheduling

4.7.3. Documentation

4.7.3.1. Liability Release

4.7.3.2. Hours Documentation

4.7.4. Project Design

4.7.4.1. Identify Current Needs

4.7.4.2. Obtain Necessary Supplies

4.7.5. Orientation

4.7.5.1. To Organization

4.7.5.2. To Project

4.8. Summer Camp Counselors

4.8.1. Recruitment

4.8.1.1. Public Website Information

4.8.1.2. Summer Camp Counselor Position Description

4.8.2. On-Boarding

4.8.2.1. Summer Camp Counselor Application + Volunteer Application (Physical Signatures for Liability/Photo Release)

4.8.3. In Person Summer Camp Counselor Training

4.8.3.1. Quick Reference Sheet

4.8.3.2. PPT

4.8.3.3. Script

5. Organizational Duties (5%)

5.1. Gala

5.1.1. Manage Volunteer Staffing

5.1.1.1. Assignment of Roles

5.1.1.2. Check In/Check Out Training

5.1.1.3. Itinerary with Job Descriptions

5.1.1.4. FAQ

5.1.1.5. Name Tags

5.1.1.6. Reminders

5.1.1.7. Day of Coordination

5.2. Strategic Planning

5.3. Donor Management Support

5.4. Administrative Duties