Control Systems & Quality Management Techniques for Enhancing Organizational Effectiveness

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Control Systems & Quality Management Techniques for Enhancing Organizational Effectiveness by Mind Map: Control Systems & Quality Management Techniques for Enhancing Organizational Effectiveness

1. Controlling

1.1. Steps in the Control Process

1.1.1. Establish standards

1.1.2. Measure performance

1.1.3. compare performance to standards

1.1.4. Take corrective action if necessary

1.2. Levels of control

1.2.1. Strategic control

1.2.2. Tactical control

1.2.3. Operational control

1.3. Six Areas of Control

1.3.1. Physical

1.3.2. Human resources

1.3.3. Informational

1.3.4. Financial

1.3.5. Structural

1.3.6. Cultural

1.4. Structural Area

1.4.1. Bureaucratic control

1.4.2. Decentralized control

2. The Balanced Scoreboard

2.1. Four Perspectives

2.1.1. Financial

2.1.2. Customer

2.1.3. Internal business

2.1.4. Innovation & learning

2.2. The Visual Representation

2.2.1. Strategy map

2.3. Barriers to Effective Measurement

2.3.1. fuzzy

2.3.2. informal

2.3.3. resist

2.3.4. results

3. Budgets: Formal Financial Projections

3.1. Types of Budgets

3.1.1. Cash or Cashflow Budget

3.1.2. Capital expenditure budget

3.1.3. Sales or revenue budget

3.1.4. expense budget

3.1.5. financial budget

3.1.6. operating budget

3.1.7. nonmonitery budget

3.2. Fixed versus Variable Budgets

3.2.1. Fixed budgets

3.2.2. Variable budgets

4. Financial Statements

4.1. Balanced sheet

4.2. Income statement

4.3. Ratio Analysis

4.3.1. Liquidity ratios

4.3.2. Debt management ratios

4.3.3. Return ratios

4.4. Audits

4.4.1. External

4.4.2. Internal

5. Deming Management

5.1. Quality should be aimed at the needs of the consumer

5.2. Companies should aim at improving the system, not blaming workers

5.3. mproved quality leads to increased market share, increased company prospects

5.4. Quality can be improved on the basis of hard data, using the PDCA cycle

6. Total Quality Management

6.1. Two Core Principles of TQM

6.1.1. People orientation

6.1.2. Improvement orientation

6.2. Applying TQM to Services

6.2.1. RATER scale

7. The Keys to Successful Control Systems

7.1. strategic & results oriented

7.2. timely, accurate, & objective

7.3. ealistic, positive, & understandable & encourage self-control

7.4. flexible

8. Managing for Productivity

8.1. Managing for Productivity and Results

8.2. The Role of Information Technology

9. Keys to Your Managerial Success

9.1. Find your passion

9.2. be realistic

9.3. be flexible

9.4. Fine-tune your people skills

9.5. Learn how to develop leadership skills

9.6. Treat people as if they matter

9.7. Draw employees and peers into your management process

9.8. Be flexible, keep your cool, and take yourself lightly